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UltiPro review
Updated June 30, 2017

UltiPro review

Heather Houston | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used by HR and payroll and is set up for employee self service. We are just now implementing onboarding, life events and talent.
  • Robust reporting capabilities.
  • Good user community and knowledge base.
  • Easy end user experience.
  • Easier administrator use.
  • Customer support has been a little challenging. Reps seem to want to close tickets out vs. making sure they've truly solved the problem.
  • There is so much information/training available that it's difficult to know where to look for resources needed.
UltiPro is better suited for companies without complex payroll, multiple shifts, differentials, etc.

UKG Pro Feature Ratings

6.6
Employee demographic data
9
Employment history
9
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
7.0
Pay calculation
7
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
7
8.0
Approval workflow
8
8.5
View and generate pay and benefit information
8
Update personal information
9
View job history
9
View company policy documentation
8
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Training

  • Online training
  • Self-taught
Overall training was good and there are multiple options available (quick tours, online training, tips, etc.).

UltiPro Support

I'm unclear on the different support options and when to use each. Response time is not as quick as I would like but in general the support staff seems knowledgeable.