Item: UKG Pro
Rating: 9
Author: Verified User

Support Rating

When we were using Ultipro, customer support was always available, knowledgeable, and willing to help us through a problem.

Use Cases and Deployment Scope

We used Ultipro during our company's start-up phase. It was a legacy system in place and in use by our parent company at the time our company was set up as a joint venture. We were very pleased with the functionality of the system; however, when we decided to disengage from the parent company's shared services, Ultipro was no longer able to support our company's needs due to the size of headcount (75 employees at the time). There was a minimum number of records Ultipro needed to support before we could subscribe, unfortunately we did not meet that threshhold. As such, we had use a different HR platform.

Pros and Cons

Reports: The platform was functional for our reports and data management needs.
Compliance and updates. I felt the platform was maintained and updated on a regular basis to ensure compliance with payday and taxation changes.
Portability: The platform was easy to use for any computer in any location. It was easy to work from home without any added security.

Reports. The platform was very robust in reporting, but sometimes pulling a simple report required [more effort].

Training Types Used

In-person training
Self-taught

In-Person Training

My company's user's of Ultipro received in-house training from one of the more experienced users. Any additional training requirements were performed through one of the learning modules, or through phone call with customer support.

Likelihood to Recommend

In our case, Ultipro was not able to support our company's requirement due to having less than 200 employees.

Former satisfied user.

Overall Satisfaction with UltiPro