Overall Satisfaction with UltiPro
Their support group is excellent. There are times when they are busier that others and it takes a bit longer to get support but overall, their service level is excellent. Their support staff are knowledgeable, helpful and friendly. Ultimate seems to have a good module for tiered support and are good to escalate when appropriate and not make you wait for someone with lesser knowledge try and figure something out.
We implemented HR, Payroll, Recruiting & Onboarding and Benefits Open Enrollment and Life Events. It is being used by mainly HR and Payroll but we also have employee self-service so that employees are able to view their pay stubs and update personal information as well as tax and direct deposit. It helped us go almost paperless in Payroll and has allowed more visibility to employees of their information as well as managers.
- It is super intuitive so non-tech savy people can use it very easily
- The reporting is great.
- They are always improving and enhancing the product.
- Their people are GREAT!
- Benefits Module - Especially Life insurance limitations to setup - Rounding rules do not work in OE.
- Recruiting Module has some gaps that could be filled. Ultimate is working to improve the Recruiting module.
- Training - Web courses are very lengthy. Would be nice to have them split into 2 hour blocks because it is difficult to block 4 hours at a time.
It is a great Payroll and HRIS system. There are some limitations in regards to Benefits so if a company has complicated benefit plans, UltiPro might not be the answer without a lot of customization. The Recruiting module is getting better but was much lacking when we first went live about a year ago.
UKG Pro Feature Ratings
5 - Payroll professionals to run Payroll, Benefit representative to administer benefits, HRIS analyst for data entry and system access, HRIS Manager for system configuration and reporting.
Evaluating UltiPro and Competitors
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Our implementation team was excellent and our Benefit Consultant to implement open enrollment and life events was terrific. I have requested some of the people I have worked with multiple times due to their knowledge and level of service they provide. They go above and beyond to help you with your projects and help you be successful!
Most modules are easy to use but a few, such as Recruting and Benefits, need some enhancements for me to rate it a 10.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using