UltiPro Review
Updated July 27, 2016

UltiPro Review

Stephanie Ball | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • HR, Payroll, Benefits, Recruiting and Onboarding

Overall Satisfaction with UltiPro

Their support group is excellent. There are times when they are busier that others and it takes a bit longer to get support but overall, their service level is excellent. Their support staff are knowledgeable, helpful and friendly. Ultimate seems to have a good module for tiered support and are good to escalate when appropriate and not make you wait for someone with lesser knowledge try and figure something out.
We implemented HR, Payroll, Recruiting & Onboarding and Benefits Open Enrollment and Life Events. It is being used by mainly HR and Payroll but we also have employee self-service so that employees are able to view their pay stubs and update personal information as well as tax and direct deposit. It helped us go almost paperless in Payroll and has allowed more visibility to employees of their information as well as managers.

Pros

  • It is super intuitive so non-tech savy people can use it very easily
  • The reporting is great.
  • They are always improving and enhancing the product.
  • Their people are GREAT!

Cons

  • Benefits Module - Especially Life insurance limitations to setup - Rounding rules do not work in OE.
  • Recruiting Module has some gaps that could be filled. Ultimate is working to improve the Recruiting module.
  • Training - Web courses are very lengthy. Would be nice to have them split into 2 hour blocks because it is difficult to block 4 hours at a time.
  • Online training
  • In-person training
It is a great Payroll and HRIS system. There are some limitations in regards to Benefits so if a company has complicated benefit plans, UltiPro might not be the answer without a lot of customization. The Recruiting module is getting better but was much lacking when we first went live about a year ago.

UKG Pro Feature Ratings

8.6
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
10
Support for external payroll vendors
5
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.3
View and generate pay and benefit information
10
Update personal information
10
View job history
8
View company policy documentation
5
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.5
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.3
Job Requisition Management
8
Company Website Posting
7
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
5

Using UltiPro

1800 - HR, Payroll, Leadership, Managers, Employees
5 - Payroll professionals to run Payroll, Benefit representative to administer benefits, HRIS analyst for data entry and system access, HRIS Manager for system configuration and reporting.
  • Payroll Processing
  • HR Data
  • Reporting
  • Performance Reviews
  • Salary Planning

Evaluating UltiPro and Competitors

UltiPro seemed much easier to use than the others and seemed easier to implement. The reporting capability was a winning factor for our company as well.
Yes - We replaced Kronos HR and Payroll. We were up against a system upgrade and were not happy with Kronos in regards to the HR Platform. We looked at several HCM products and decided on Ultimate as our partner. We still use Kronos for timekeeping purposes.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price was a huge factor but features and usability were very high on our list of factors as well.

UltiPro Implementation

Implementation went great and issues were very minimal.
Yes - HR/Payroll first, then Benefits, then Recruiting and Onboarding.
Change management was minimal
  • No significant issues were encountered
  • Implemented in-house

UltiPro Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not Sure - Have not needed an additional level of support.
Our implementation team was excellent and our Benefit Consultant to implement open enrollment and life events was terrific. I have requested some of the people I have worked with multiple times due to their knowledge and level of service they provide. They go above and beyond to help you with your projects and help you be successful!

Using UltiPro

Most modules are easy to use but a few, such as Recruting and Benefits, need some enhancements for me to rate it a 10.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Navigating is very intuitive
  • Reporting is easy to learn
  • Payroll process is streamlined
  • Recruiting
Yes - Works well and looks nice.

UltiPro Reliability

Rarely have performance issues. They keep you well informed of any outages and when you can expect them or resolve issues quickly. Have not experienced issues with slowness.

Integrating UltiPro

Very easy to get integrations and automations created with Ultimate.
  • Timekeeper
  • Various Vendors
Daily interface and was not hard to achieve.
  • Accounting
Yes
  • File import/export
  • Single Signon
Ensure to get both sides talking to one another so nothing is missed.

Relationship with Ultimate Software

Very patient and willing to go the extra mile for demos and references.
From implementation to system support, Ultimate has been a great partner.

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