UltiPro - HCM that cares!
September 12, 2019
UltiPro - HCM that cares!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use UltiPro across the entire organization. We currently have UltiPro Core and Onboarding. Onboarding is used by our recruitment team to help facilitate and streamline the document completion of our new hires. UltiPro Core is used as our main point of reference for employee data.
UltiPro is used sparingly as far as employees and managers are concerned. We have not opened up the portal extensively as far as self-service is concerned. Employees, however, can change their private information, direct deposit, and W2. They can also check basic information and download pay information. Managers do not have any type of self-service. We also have the app, but mainly it used by administrators to approve workflows.
The main users of UltiPro are HR and Payroll. Payroll processes payroll in the back office. We currently run payroll for US employees and a handful of global employees. However, we collaborate with a third party vendor (Celergo) to assist with global payrolls. HR uses UltiPro extensively. HR relies on business intelligence for reporting. The problems UltiPro solves are database, onboarding, reporting, customizing, UDES/SFTP, notifications, and payroll.
UltiPro is used sparingly as far as employees and managers are concerned. We have not opened up the portal extensively as far as self-service is concerned. Employees, however, can change their private information, direct deposit, and W2. They can also check basic information and download pay information. Managers do not have any type of self-service. We also have the app, but mainly it used by administrators to approve workflows.
The main users of UltiPro are HR and Payroll. Payroll processes payroll in the back office. We currently run payroll for US employees and a handful of global employees. However, we collaborate with a third party vendor (Celergo) to assist with global payrolls. HR uses UltiPro extensively. HR relies on business intelligence for reporting. The problems UltiPro solves are database, onboarding, reporting, customizing, UDES/SFTP, notifications, and payroll.
- Platform Configuration - This is a great feature of UltiPro that allows the administrators to create an unlimited amount of custom fields. This can range from data fields, dates, or numbers. This feature is excellent because each organization is different. Each organization needs a certain amount of flexibility and customization. Platform configuration allows for that flexibility. Moreover, it allows users to customize pages. Based on roles, fields can be moved, hidden, disabled, or enabled. This is tremendous. This increases the capabilities of workflows, privacy, and security. Lastly, users are able to report on these fields from Business Intelligence. This feature has endless possibilities as it ties into many of the powerful aspects of BI.
- Business Intelligence (BI) - The reporting tool for UltiPro is outstanding. Users are able to report on any fiends housed in Ultipro. Additionally, users are able to schedule reports so that recipients can receive the data they need when they need it. We scheduled several PTO reports to managers currently. Another powerful took in BI includes bursting. Bursting allows for triggered events to send reports or email blasts. TREMENDOUS! We have automated countless notification sent internally (in HR) and throughout the organization. For instance, when new hires are entered, an email gets sent out with all their login information automatically. When LOA's are about to end, a notification gets sent to remind the HR department. When coupled with the platform configuration, the possibilities are endless.
- Customer Support - UltiPro cares about its people. It is their culture. Each account has a relationship manager and technical manager. Each is very helpful and engaged at all the needs of the client. Additionally, UltiPro has a robust learning website. New and old users alike can go in and learn the basics of their product or sub-products. Finally, the case system is very easy to use and fast. Whenever we run into issues internally, UltiPro's case management tool is quick and painless. UltiPro reps usually respond very quickly which is helpful when emergencies happen. When something is super critical, our relationship managers are always available to expedite help.
- Continuous learning and improvement - UltiPro is always improving their product. They are always adding features such as the new EEO reporting. They are always developing new products such as document and case management and onboarding. Finally, since new features/products keep arising, UltiPro does a great job of teaching the population. They hold several webinars, create documents and send out emails that detail updates and changes. They want to ensure the users have the tools to be successful within their system.
- Integration - UltiPro is not our only product. And while we enjoy using it, we must rely on the integration between UltiPro and other products, vendors, and clients. UltiPro can improve on the ease of creating these integrations. When the integrations are established, they more or less work great. The setup is a little harder. We have to jump through service hoop which may or may not have an added cost to it.
- App - The app is a new feature and they did a recent update. While the app looks and feels great, it does need additional improvements. Our population does not use the app often because it does not provide them the tools to make them useful. If more functionality was available on the app as it was on the web, I feel that our employees, managers, and administrators would use it more.
- LOA Administration - Ultipro can work on creating a more robust LOA administration section. Right now the LOA status area is very limited - status, start dates, end dates, and a few detail fields. A platform where employees can come in and notify of an impeding leave would be outstanding. The employee should also, at that time, should be given documentation related to those leaves. Lastly, UltiPro should have a better way of managing and tracking LOA.
- Other
I believe UltiPro achieves our business outcomes - to store employee data with the options to expand to other HR functions such as onboarding, performance management, recruitment, and succession planning. UltiPro does a great job of reporting and data management. They also are very responsive, helpful and flexible. I can always count on them to provide the level of expertise and assistance when executing new projects within the workplace. UltiPro is very robust or simple depending on how your organization wants to use it.
We currently use both Cornerstone OnDemand and UltiPro. UltiPro is a better overall product because its core HR is stronger. This means that the overall features of the basic HRIS are better. More specifically, import tools, back office, payroll administration, reporting, and data management. I do not think Cornerstone processes payroll so, in that regard, UltiPro fulfills our need much greater. Lastly, UltiPro is stronger in the sense that it has more products whereas CS does not offer a wide range of products. In fact, they only focus on learning (mainly).
During our annual promotions and merit increases. I uploaded the files incorrectly which created errors in several (20+) employee's records. I reached out to our technical manager and she was able to go in on the back and clean up all the records in no time. Our technical manager has several clients, but she has no problem helping - even when the tasks are as tedious as cleaning up employee records. She is always quick to respond with answers and solutions. Michelle Cahill is awesome!