Unitrends isn't our cup of tea, but could be yours.
March 22, 2021

Unitrends isn't our cup of tea, but could be yours.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends Forever Cloud
  • Unitrends Backup Software
  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

We currently utilize a Unitrends appliance at one of our locations and the associated cloud infrastructure as well. We are in the process of phasing the product line out of our environment for a gamut of reasons including but not limited to: the inability to manage our data in the cloud, appliance maintenance requiring Unitrends support.
  • Interface is great. Intuitive and easy to use.
  • Backups are efficient.
  • Offsite cloud replication is pretty slick.
  • The appliance requires monthly/quarterly intervention.
  • Even with a daily digest, we figured out the appliance was in a failed state by chance. This resulted in 22 days of lost data.
  • The support staff is either incredible or awful. Last go around they wiped our appliance accidentally.
  • Time involved is too great to justify.
  • Needed to implement new solution at other locations.
  • Moving away from product because of huge expenses related to time/data loss.

Do you think Unitrends delivers good value for the price?


Are you happy with Unitrends's feature set?


Did Unitrends live up to sales and marketing promises?


Did implementation of Unitrends go as expected?


Would you buy Unitrends again?


We are moving away from Unitrends to Dell EMC Avamar. It is not perfect by any means, but the concerns around data loss or everyday interaction have been alleviated. I do like the interface better for Unitrends and the daily digests. But with the catastrophic issues we have had, this is not something we could maintain.
Dell EMC Avamar, SolarWinds Access Rights Manager (ARM), The Okta Identity Cloud
As someone who has been in the industry for 23 years, I don't know how anyone can feel good about the Unitrends platform long term. The appliance itself just does not have our trust. Sales staff/most of the support engineers have been great. But for a small/medium business we do not have the manpower to babysit a product line like this.

Unitrends Feature Ratings

Universal recovery
Not Rated
Instant recovery
Not Rated
Recovery verification
Not Rated
Business application protection
Not Rated
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression