Admission OutReach Call Center Rep
December 28, 2020
Admission OutReach Call Center Rep
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with VanillaSoft
VanillaSoft is what we use to contact our leads. It is the best because it is easy for people who work remotely to use and people who are still working in the call center! It allows us to quickly receive help from a manager if needed. It is used by our entire organization! Keeping in contact with the leads and campuses is the main function of the call center and VanillaSoft makes everything easier for us all!
- Transfer calls
- Send SMS
- Sets appointments
- Saves time by letting you call, email, and sms all in 1 place!
- It allows us to view stats easily.
- It allows management to view our stats easier.
- It is very convenient for working remotely.
- Technical difficulties.
- Assigning each company with a rep who is there to assist when there are technical issues.
- Give the companies needed information to train employees to fix technical issues on their own.
- Increase Productivity
- Performance visibility
- Encourages all reps to do good and receive high stats every day!
Do you think VanillaSoft delivers good value for the price?
Yes
Are you happy with VanillaSoft's feature set?
Yes
Did VanillaSoft live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of VanillaSoft go as expected?
Yes
Would you buy VanillaSoft again?
Yes