Veeam Backup for Microsoft 365 does everying Microsoft doesn't!
September 06, 2023

Veeam Backup for Microsoft 365 does everying Microsoft doesn't!

Matt Torres | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Backup for Microsoft 365

We are a HIPAA-compliant healthcare facility. Unfortunately, due to the competitive nature of the healthcare industry, we have a high turnover rate with employees moving to competitors. This creates a unique requirement that we keep meticulous records of certain positions. With the shared responsibility model of backups with Microsoft 365, Veeam Backup for Microsoft 365 plugs the holes in the limited backup options directly from Microsoft. Veeam Backup for Microsoft 365 simplifies the process of backing up Microsoft 365 data while offering a more comprehensive solution. As we migrate more of our data from on-prem file servers to Sharepoint Online, Veeam Backup for Microsoft 365 will allow us to make the migration while maintaining our HIPAA compliance.
  • Scheduling backups
  • Retrieval of information
  • Low overhead of resources
  • Email notifications for administrators
  • Standalone feature for backing up SharePoint repositories
  • Positive. Simplifies HIPAA compliance for backup policies.
  • Positive. Support is responsive.
The IT department started receiving odd requests for email retrieval of former employees who were suspected of communicating private company data with a competitor. Suspicions arose when an employee's email was wiped before departure from the company. With no long-term backup solution available, we demoed the Veeam Backup for Microsoft 365 product, which fulfilled the needs.
Everything except email notifications works flawlessly. I do admit that I have not had the time to troubleshoot this with support. I imagine it is a simple fix, just need to dedicate time to it.
An employee left our organization to work with a competitor. They had work templates on their desktop (which is synced to OneDrive). After a few months, the employee returned and requested access to old data. We were able to retrieve data they requested from a Sharepoint repository well past the 45 days Microsoft offers.
We have not tried these features. However, I plan to use export as a .pst feature as part of my employee departure process.
Backup and retrieval of Sharepoint repositories. We have needed to retrieve files for former employees a few times for auditing. Veeam Backup for Microsoft 365 made the process simple.

Retrieval of mailbox items. This is a simple process. Fortunately, there has not been a lot of need for this, however it is good to know it is an option.
I have been a Veeam user for the past 3 companies I have worked for. I haven't even considered an offer from another provider.
Even though we are a small non-profit, support has always been there for help when needed. They are responsive and knowledgeable. If there are any shortcomings from Veeam for support, it is entirely on our end. With a small IT department, we easily get backlogged with projects.

Do you think Veeam Backup for Microsoft 365 delivers good value for the price?

Yes

Are you happy with Veeam Backup for Microsoft 365's feature set?

Yes

Did Veeam Backup for Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Backup for Microsoft 365 go as expected?

Yes

Would you buy Veeam Backup for Microsoft 365 again?

Yes

Competitive industries with high employee turnaround. Moving licenses between incoming and outgoing employees is fairly simple, which is helpful where some employees are with us for a short amount of time (6 months), but backup is necessary.

Veeam Backup for Microsoft 365 Feature Ratings

Veeam Backup for Microsoft 365 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. Budget constraints with a non-profit.