Everything in one system to make the end user experience easy to navigate-no other software needed
Updated March 21, 2023
Everything in one system to make the end user experience easy to navigate-no other software needed
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ventiv Claims
In the Risk Management Services Department, we administer benefits for a pool of self-funded municipal entities. Workers Comp, Property/Casualty, and Underwriting all work with Ventiv. Ventiv is our claims management system, reporting system, and policy/underwriting system.
- Updating system for state/federal compliance.
- Always looking for ways to make the experience better.
- Imbed link to Ventiv University topic in Ivos online help instructions.
- With some calls/or Zoom meetings, we need an interpreter or some way to assist in better understanding when talking to the Help Desk.
- Ability to automate reports.
- Ability to customize system.
- Financial reports.
Yes, we have the capability to customize fields and use business rules to trigger certain events. They keep us informed and compliant with changes within the system. Built-in functions for reserving, correspondence & payments are easy to use and easy to track. Bill review process is much better within the system.
- Online Training
- In-Person Training
Do you think Ventiv Claims delivers good value for the price?
Yes
Are you happy with Ventiv Claims's feature set?
Yes
Did Ventiv Claims live up to sales and marketing promises?
Yes
Did implementation of Ventiv Claims go as expected?
Yes
Would you buy Ventiv Claims again?
Yes
We have been using the iVos claims system for about 20 years before that we used PACASSO which was bought by another company. We did an RFP for the claims system in 2001 and chose the Valley Oak system, which has morphed into the current system we use with Ventiv.