Everything in one system to make the end user experience easy to navigate-no other software needed
Updated March 04, 2024

Everything in one system to make the end user experience easy to navigate-no other software needed

Cyndi Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ventiv Claims

We had the claims system prior to Ventiv—the transfer was easy and they are very responsive to issues.
In the Risk Management Services Department, we administer benefits for a pool of self-funded municipal entities. Workers Comp, Property/Casualty, and Underwriting all work with Ventiv. Ventiv is our claims management system, reporting system, and policy/underwriting system.

Pros

  • Updating system for state/federal compliance.
  • Always looking for ways to make the experience better.

Cons

  • Imbed link to Ventiv University topic in Ivos online help instructions.
  • With some calls/or Zoom meetings, we need an interpreter or some way to assist in better understanding when talking to the Help Desk.
  • advising Users about the functionality that would serve us better
  • Document image and User mail could use more enhancements to get the information from outside source into Claims Enterprise. The business rules for adding documents and claims mail need to bring in the description or subject to notepad
  • Ability to automate reports.
  • Ability to customize system.
  • Financial reports.
  • Online Training
  • In-Person Training
It is generic training that gives you a basic understanding of the process. It helps you understand the process and how the system works. We provide the training to new employees along with hands-on training in our live environment that has been modified to fit our needs.
We have been using the iVos claims system for about 20 years before that we used PACASSO which was bought by another company. We did an RFP for the claims system in 2001 and chose the Valley Oak system, which has morphed into the current system we use with Ventiv.

Do you think Ventiv Claims delivers good value for the price?

Yes

Are you happy with Ventiv Claims's feature set?

Yes

Did Ventiv Claims live up to sales and marketing promises?

Yes

Did implementation of Ventiv Claims go as expected?

Yes

Would you buy Ventiv Claims again?

Yes

The claims system works well and we vetted several before choosing it.

Comments

More Reviews of Ventiv Claims

  1. Home
  2. Insurance Claims Management Software
  3. Ventiv Claims Reviews
  4. User Review of Ventiv Claims