Item: Ventiv Claims
Rating: 8
Author: Cyndi Smith

Implementation Rating

We had the claims system prior to Ventiv—the transfer was easy and they are very responsive to issues.

Use Cases and Deployment Scope

In the Risk Management Services Department, we administer benefits for a pool of self-funded municipal entities. Workers Comp, Property/Casualty, and Underwriting all work with Ventiv. Ventiv is our claims management system, reporting system, and policy/underwriting system.

Pros and Cons

Updating system for state/federal compliance.
Always looking for ways to make the experience better.

Imbed link to Ventiv University topic in Ivos online help instructions.
With some calls/or Zoom meetings, we need an interpreter or some way to assist in better understanding when talking to the Help Desk.
advising Users about the functionality that would serve us better
Document image and User mail could use more enhancements to get the information from outside source into Claims Enterprise. The business rules for adding documents and claims mail need to bring in the description or subject to notepad

Return on Investment

Ability to automate reports.
Ability to customize system.
Financial reports.

Configuration

Yes, we have the capability to customize fields and use business rules to trigger certain events. They keep us informed and compliant with changes within the system. Built-in functions for reserving, correspondence & payments are easy to use and easy to track. Bill review process is much better within the system.

Training Types Used

Online Training
In-Person Training

Online Training

It is generic training that gives you a basic understanding of the process. It helps you understand the process and how the system works. We provide the training to new employees along with hands-on training in our live environment that has been modified to fit our needs.

Alternatives Considered

We have been using the iVos claims system for about 20 years before that we used PACASSO which was bought by another company. We did an RFP for the claims system in 2001 and chose the Valley Oak system, which has morphed into the current system we use with Ventiv.

Key Insights

Do you think Ventiv Claims delivers good value for the price?

Yes

Are you happy with Ventiv Claims's feature set?

Yes

Did Ventiv Claims live up to sales and marketing promises?

Yes

Did implementation of Ventiv Claims go as expected?

Yes

Would you buy Ventiv Claims again?

Yes

Likelihood to Recommend

The claims system works well and we vetted several before choosing it.

Everything in one system to make the end user experience easy to navigate-no other software needed

Overall Satisfaction with Ventiv Claims