Item: Verint Workforce Management
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

As an analyst, I use Verint Workforce Management on a daily basis, monitoring adherence, resolving shift adjustments, generating and publishing schedules, creating work patterns/shifts/shift events, creating new profiles, and assisting my company's members with questions around Verint Workforce Management. I also monitor and train new users on a monthly basis. My job is to help business managers ensure proper staffing coverage.

Pros and Cons

Pros

Shift optimization
Shift analyzing
User-friendly

Cons

Increase the event threshold
Training modules within Verint Workforce Management for new users

Return on Investment

Increase service level
Allowed greater team member flexibility

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Multi-Channel Forecasting

Our SL has increased, and workplace flexibility has also increased. Members are better served, and employees have a better work-life balance.

Mobile Application

No, I haven't.

Other Software Used

Azure SQL Database

Likelihood to Recommend

Although very powerful, it does run a little slow. Other than that, it serves our WFM team well in maintaining coverage and providing comprehensive past performance data.

Comments

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Adrienn Tordai
(Vendor Representative) commented 3 years ago
Thank you for taking the time to review Workforce Management! It's great to hear that the product helped you increase your SL and workplace flexibility. Also, thank you for sharing your thoughts on speed. Your comments will be shared with the team. Let us know if we can do anything else for you. Cheers!

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