Easy to deploy but lacking in helpful integrations
December 16, 2020

Easy to deploy but lacking in helpful integrations

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex (formerly Webex Teams)

Webex (formerly Webex Teams) is a great tool for us to communicate both internally within our company and with external clients and partners. It's super easy to deploy, and I love how we did not have to make a financial investment right out of the gate to try the solution now. The App Hub Is growing and allows us to do things like send text messages using our work number. That is probably the most important thing as we can communicate with users who aren't even on the solution.
  • Chat
  • Texting
  • Video calls/screen share
  • Interface with Microsoft Teams
  • Interface with Splunk
  • The ability to send and receive text messages has totally changed how we can communicate with our customers.
The fact that we can use this without a cost was the key to us utilizing this service in the beginning.
I have not worked with their support teams

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Having web interfaces, desktop clients, and mobile apps that sync quickly is awesome!
Super easy to deploy and use, but I do wish it read my calendar or gave telephony presence.

Webex App Feature Ratings

Scheduling
1
Workflow Automation
3
Mobile Access
10
Search
7
Visual planning tools
5
Chat
10
Notifications
10
Discussions
9
Surveys
7
Internal knowledgebase
5
Integrates with GoToMeeting
1
Integrates with Gmail and Google Hangouts
1
Integrates with Outlook
1
Video files
9
Audio files
9
Device sync
10