Webex Meetings - A great enterprise product
November 04, 2021
Webex Meetings - A great enterprise product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Meetings
We use Webex for all internal virtual meetings. We are a national company and prior to 2020, we had a significant number of telecommuters. In fact, just prior to the pandemic, we installed upgraded Cisco systems to each conference room in every office, from Napa to Jacksonville. Currently, our workforce is 90% remote. We conduct team, department, region, and all-employee meetings using the Webex meeting platform. We also use Webex meetings to meet with our insureds.
- Generally excellent video quality.
- Chat and Q&A functionality are on-point and easy to use.
- Meeting set-up is a breeze.
- Outlook integration is seamless.
- Outside users are unfamiliar with the platform and meeting hosts need to spend a significant amount of time walking these folks through login.
- Virtual backgrounds slow down the connection. If a significant number of people use a background, the meeting will lose video and audio quality.
- Not at liberty to say.
Do you think Webex Meetings delivers good value for the price?
Yes
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Meetings go as expected?
I wasn't involved with the implementation phase
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Using Webex Meetings
Webex Meetings Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
My attendees were in a solid panic. None of them could log into the webinar; instead, they were being directed to sign in as if they were employees of our company. Thank goodness for the option to call in. For two hours, a lovely gentleman named Gaurav not only talked me through the issue but walked me through the setup to find out what went wrong. He offered to attend a test meeting, too. Gaurav went above and beyond by calling the following day to determine if the problem had been fully resolved, and it was. What a guy!