Item: Webex Meetings
Rating: 8
Author: Tazeen Ansari

Use Cases and Deployment Scope

Being an admin our job is to provide support to our customers. We set up Webex with the customer and other teams like the change management team to implement changes onto the system. We investigate issues in the form of cases with the GSO team using Webex. We also use Webex for tech talks and handover calls. Our customer JPMC also uses Webex with few restrictions (as it's a banking company) on which Webex works fine.

Pros and Cons

Screen sharing.
Different ways to connect through audio.
Hide chat window.
Role-based access.

Instead of giving a gray box for hiding the chat window, Webex could just hide it from other users.

Return on Investment

Alternatives Considered

Skype and Microsoft Teams

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

Skype for Business (formerly Lync), now part of Microsoft Teams, Microsoft Teams

Reliability and Availability

Scalability

Performance

Likelihood to Recommend

I think Webex is perfect for every use where we need to give certain access based upon roles. It's also good for Q/A sessions and polls. We can breakout sessions to create a team and discuss among them.

Teradata DBA

Overall Satisfaction with Webex Meetings