Webex is to white board as Xerox is to copies :)
January 24, 2022

Webex is to white board as Xerox is to copies :)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Meetings

Hi, Webex Meetings is the ground-breaker as far as I am concerned. I've been using them to coordinate work as a consultant and programmer for over 2 years. I've found their product stable and viable in all areas of 'whiteboard' technologies. I am happy with their plans and will be upgrading soon as needed :)

Pros

  • Allow for all to participate, regardless of issues that may arise. IE, if the voice is an issue, there are alternatives that are sure to work (like using a phone) or chat.
  • Quality is always very good.
  • All aspects of a white board are available.
  • The name Cisco adds assurance to a person like me (IT).

Cons

  • Automatically and more easily help switch folks to a voice sound system, when one fails. This is especially true for 'common users'. If this is an issue with me, someone with nearly 40 years of IT experience, it must be a nightmare for those with none. Especially when you *think* everything is set up the day of the meeting/work, and it's...not :(
  • Easier API for devs like myself so we can faster achieve the ideas I've listed.
  • More and better 3rd party integration of software (saas, apps, etc.).
  • quite a bit.. I'd say approaching %100 of consulting meetings.
  • In the future, should we continue to use Webex Meetings, I'd say over %100 ;)
We will continue to review other products occasionally as well as in house api's.. just to keep everyone honest ;)

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

There are still areas where bandwidth is an issue.. and even in populated cities, simple things like lousy wifi or being 'too high' up in a building to receive good cellular. So, low bandwidth (data compression) is still a technology that should be emphasized and worked on/with.
We've not worked a lot in this particular area with our own products (in house), but plan on utilizing Webex API in the near future.
Considering the volume Webex has (clients) they are superb.
Webex Meetings is suited for ALL situations where either a live meeting is needed or one where one cannot attend in person. Webex Meetings would only be 'not appropriate', well, when it wouldn't be ;)

Webex Meetings Feature Ratings

9.5
High quality audio
9
High quality video
9
Low bandwidth requirements
10
Mobile support
10
10.0
Desktop sharing
10
Whiteboards
10
10.0
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
9.7
User authentication
9
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Webex Experience

All these things are great benefits that would cost too much to implement in house at this time.
Cisco routers with voip and WIFI enable routing (internet service).
Webex does all but the coffee ;)

Using Webex Meetings

2 - Consulting with customers and peers.
1 - Make sure there are backups in case one sys goes down when a meeting is schedule.
  • collaboration
  • consulting
  • sharing and caring
  • To test the market on new products.
  • Help us design in house modules
  • Work and study with Cisco API's
  • Advance our API collaborative.
  • New market ideas/strategies
You guys (and gals!) are the best in your field.. period.

Evaluating Webex Meetings and Competitors

Yes - Our patched work of in house.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price as it helps us evaluate until we can or need to upgrade.
Not at all.

Webex Meetings Implementation

It was smoother than we expected, but still has some smoothness issues.
  • Implemented in-house
Change management was minimal - How easy it is to use Webex and how we might incorporate our in house whiteboarding.
  • over coming sound / video issues.
  • learning the different modules (screens and how they are implemented.
  • having get different answers/results when using the instructed options of either; phone, web, web plugin, app..etc..

Webex Meetings Training

  • in-person training
Because your ui is quite user friendly :)

Configuring Webex Meetings

It seems just right.. but maybe needs more tweaking (or allow the user to tweak) certain module aspects.
No except keep up the good work.. remember the competitors are watching! ;)
No - we have not done any customization to the interface
No - we have not done any custom code
We will be working with your API (and devs) to come to some sort of improvements over the near future :)

Webex Meetings Support

We've always gotten support, even tho we've rarely required it. Your product is very stable and our staff has found it easy to either look up docs when necessary, or call on your help desk.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
We will in the future as we delve into you API more.
Always!

Using Webex Meetings

It is designed for the average person to utilize, with little or no IT help, usually.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Listening to and watching the meetings.
  • choosing how to display the different modules.
  • changing the settings.
  • Having options when a modules fails.
  • sometimes the audio/video integration (Linux).
Yes - Very well.

Integrating Webex Meetings

It would be a 10 except we have not fully started working at this level (api and such)..
  • yes, our own in house crm
  • yes our api for our software development
Yes
  • File import/export
  • API (e.g. SOAP or REST)
  • Javascript widgets
ruby.
Not to go over board nor rush (nor stall) on newer popular tec like webhooks and such. But take little bits at a time on small projects, and build it from there.

Relationship with Cisco

Well we haven't actually worked with neither vendor nor your sales yet, as we are still waiting to start a new project which will entail having to purchase more bandwidth and such.

Upgrading Webex Meetings

  • more integration with our systems (api and such).
Yes - Our current and on the drawing board projects will require more bandwidth, time and goodies :)

Comments

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