More than "Just a Call Recording Software"
Updated October 14, 2022
More than "Just a Call Recording Software"
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wingman
Wingman is used by our Global Sales Team for tracking and monitoring internal and external meetings. The New Business sales team is the primary user group for Wingman, followed by CSM and Existing Business teams as well. Not only can we go back to our calls and understand them better, but we can also use the recorded calls as training material for new joiners and for continuous learning and development. Additionally, many-a-time prospects want us to share a recording of a call or a demo with them, so Wingman makes life easy in that aspect as well. Another use-case is to scorecard our sales calls as well.
- Wingman's Transcript Search is a super useful and powerful functionality. Lets you search for competitor names, specific keywords, prospect's challenges, etc.
- Being a global sales organization, cross-geography learning has become easier through Wingman. GameTapes is useful in building a self-created content library.
- Wingman Bot automatically jumps on every single call which is kept with anyone outside the organization. No hassle of explicitly recording the call every time.
- Call Summary creation through AI is still not possible through Wingman. It's in their product roadmap though.
- Mobile App is recently launched and has a few UI bugs which can be fixed.
- Dashboard is not very rich in terms of reporting and analytics.
- Positive Impact #1 : Increased Accountability of Sales Reps. Knowing the calls are being recorded has made the reps more responsible for maintaining the overall qualitative standards.
- Positive Impact #2 : When it comes to new joiners, even if the ramp-up time is the same, the process is more efficient overall. The time and energy of new joiners is spent in the right direction now.
Do you think Clari Copilot delivers good value for the price?
Yes
Are you happy with Clari Copilot's feature set?
No
Did Clari Copilot live up to sales and marketing promises?
Yes
Did implementation of Clari Copilot go as expected?
I wasn't involved with the implementation phase
Would you buy Clari Copilot again?
Yes