Great for small virtual-meeting companies
December 07, 2022
Great for small virtual-meeting companies
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wingman
We needed to monitor sales and support activity, as well as enable keyword harvesting and playbook analysis of our staff. We applied Wingman to marketing, sales, and support staff. My use case extends from account management, through coaching, all the way to using recordings/transcriptions to combat credit card disputes.
- Transcription of calls and virtual meetings
- Keyword search on transcriptions
- Speaker detection/attribution for proper review
- Creating playbooks from excellent calls
- There are no user management APIs
- There is no SCIM2.0 user management
- Uploading audio via an api call is quite difficult to set up
- The “note taker” bot sometimes doesn’t attend scheduled meetings
- Easy audio transcription and download
- Stores audio and notes of calls, great for credit card disputes
- Manager led teams can be limited in scope
Do you think Clari Copilot delivers good value for the price?
Yes
Are you happy with Clari Copilot's feature set?
No
Did Clari Copilot live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Clari Copilot go as expected?
Yes
Would you buy Clari Copilot again?
Yes