Item: Wrike
Rating: 10
Author: Andrea Carpo

Use Cases and Deployment Scope

We used Wrike in order to report bugs to our IT department for our internal program. It was the only way to troubleshoot issues and find solutions to our reported issues. I was able to support my requests by providing screenshots to the issues that I encountered on our program.

Pros and Cons

Very ease to use.
Simple fields to create and submit requests.
Shows visibility of the recipient and if there are any updates made.

Ability to add screenshot or images before submitting request.
Being able to restrict notifications for particular requests.
Ability to add recipients specifically before request is created.

Return on Investment

Solving issues with our platform promptly.
Consolidating issues to see trends of what's been reported.
Building rapport with teammates from other office locations.

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Likelihood to Recommend

Wrike would be best suited for small companies that don't have a lot of different departments. It worked for ours as these requests just got funneled to our IT department, which only consisted of a few individuals. I believe this platform would be confusing for companies with a large IT department with several sub-teams.

Simple platform for streamlining operations and troubleshooting

Overall Satisfaction with Wrike