Item: Wrike
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We were using Wrike in Technical Support Department majorly for two goals:

To coordinate and execute our operational activities, where task requried multiple people to be like change implementations, metrics review,
To coordinate Project Management activities we had to perform for our Support Tools and Infrustructure like feature planing, executing and so on.

Pros and Cons

Helps you to track task project with multiple assignees
Helps you to organize big project structure by allowing to split into smaller tasks with individual ETAs, assignees.

Sometimes felt oversimplified for simple tasks. I wish it had multiple views/templates depending on project size/complexity

Return on Investment

Allowed us to make task management more transparent for all the parties, as a result helped to execute them faster.

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Zendesk Support Suite, Microsoft To Do

Likelihood to Recommend

If you need a very simple task tracking solution for yourself or 1&1 I'd say go for Microsoft TODO, although if you have tasks with 3 and more people involved that's for sure should be Wrike.

Struggle with efficiency and transparency in Project Management? Try Wrike!

Overall Satisfaction with Wrike