1. Home
  2. Appointment Scheduling Software
  3. Xola Reviews
  4. User Review of Xola
Xola Booking Software and CRM and Billing and messaging and review getting and ... so much more
February 17, 2022

Xola Booking Software and CRM and Billing and messaging and review getting and ... so much more

Erik Stein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xola

Xola automates many processes in our business. It is a CRM that also integrates with many resellers' APIs to automate reviews, bookings, invoicing, waivers and contact. They have 24/7 support and their uptime with the cloud is 99%. In addition, they keep adding new features without increasing the pricing.
  • CRM data base.
  • Automated texts and emails for reviews.
  • Tracks billing.
  • Keeps schedule.
  • Tracks guides and their availability to be scheduled.
  • Quickly adjusts seating and pricing.
  • Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
  • Some minor tweaks allow the integrated tipping app to append a more customized message.
  • Really trying hard to find something else to say because Xola does everything really well.
  • Customer relations database and communications with customers.
  • Tracking billing.
  • Scheduling and calendar.
  • Automating reviews.
  • Waivers.
  • Increased ROI because of increased efficiencies.
  • Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training.
  • Increased ROI because billing can be cross checked.
Xola has many similar features but in the end, the friendly fast 24/7 free always on and always ready to help customer support blows everyone else away. Many times I have found Xola to be able to expedite a customer issue or confusion with software integration or support for their software in a way that saves $$$ because my reservationists can resolve the issue or their confusion and quickly get back to work.

Do you think Xola delivers good value for the price?

Yes

Are you happy with Xola's feature set?

Yes

Did Xola live up to sales and marketing promises?

Yes

Did implementation of Xola go as expected?

Yes

Would you buy Xola again?

Yes

Xola is suited for small, medium, and large businesses that handle internet bookings, direct telephone bookings, and concierge/affiliate bookings. It tracks scheduling, payments, affiliate billing, can message customers through SMS or email, can hold notes on clients as any good CRM should, can be automated to do many features through the integration of apps.