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Yext: A Simple Time Saver
January 30, 2020

Yext: A Simple Time Saver

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yext

Yext is part of the SEO services that our agency provides. Our clients need to manage their listings across the web on Google and other sites, and Yext delivers a secure platform to do that. We can input all their contact information, business description, photos, and other details into one platform, and this information will be universally provided across all their listings.
  • Simple UI. The platform is easy to navigate.
  • Great customer service. Any issue that we've taken to the support team has been resolved within a day.
  • Takes some time for a new user to understand the platform.
  • Some website error messages when reviewing listings do not make sense.
  • Saves a significant amount of time managing listings.
  • We're able to make good revenue off of a service that we can easily manage.
The customer support team has been quick to respond any time we have had an issue. They take the time to explain why the issue has come up and what we need to do to solve it. They are always available to answer any question we might have and then follow up to make sure everything is working correctly.

Do you think Yext delivers good value for the price?

Yes

Are you happy with Yext's feature set?

Yes

Did Yext live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Yext go as expected?

I wasn't involved with the implementation phase

Would you buy Yext again?

Yes

In an industry, such as hospitality, where companies have listings across the web on different site, it is crucial to make sure that each listing has the correct information — users who see the listing need to be able to contact the hotel and see the correct address. Yext is perfect for this, as it makes it easy to put all the accurate information in one place.