Zapier came to the rescue.
June 19, 2018
Zapier came to the rescue.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zapier
Since we move very quickly we don't have the time to draw out a network plan, and figure out what it touches, evaluate that and then implement. We started with the free plan testing out some "zaps" and went to the paid "Starter" subscription. I'm not a network admin by any stretch of the imagination and was able to figure it out through a little trial and error, Zapier help and a sprinkle of Google.
We use Zapier in our support department currently, but it supplements the whole organization as it has automated the consolidation of client issues. Before, we had a hodgepodge of disparate places where support "tickets" were kept in disparate locations throughout our network.
What was surprising is how many different applications it can be used for. We've used it to unlock Basecamp, Trello, and front currently. In the future, I can see it being used to help us integrate directly into SFDC for sending over aggregate support information for our QBR's.
Clearly, there is untapped business value. It'll scale with us and they're responsive.
We use Zapier in our support department currently, but it supplements the whole organization as it has automated the consolidation of client issues. Before, we had a hodgepodge of disparate places where support "tickets" were kept in disparate locations throughout our network.
What was surprising is how many different applications it can be used for. We've used it to unlock Basecamp, Trello, and front currently. In the future, I can see it being used to help us integrate directly into SFDC for sending over aggregate support information for our QBR's.
Clearly, there is untapped business value. It'll scale with us and they're responsive.
- The Trello to front integration has allowed us to track the closing of tickets without manual intervention.
- Front doesn't have a Basecamp integration, and Zapier opened that channel by tracking new to-dos for a specific client that uses it exclusively for communication.
- They had an immediate response to a support related question I had over the ability of the zap to include the description text for a newly created card in Trello. They even made a suggestion over how to tag the content making it more organized.
- There is no phone support.
- There are not a lot drawn out examples over what the additional fields are for when creating zaps. I used mostly trial and error. My goal was for the zap to import the description text of a Trello card.
- We have seen 50% faster response time
- NPS scores went up 25% QoQ
- Easy budget decision @ $240/yr