Zendesk Guide - Best Community Platform if you are on a low budget and want high ROI.
January 18, 2024
Zendesk Guide - Best Community Platform if you are on a low budget and want high ROI.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Guide
We got a Community Developed in Zendesk Guide, they need our help in redesigning and restructuring the components and layouts of the Community pages. They also demanded some custom pages to be developed in the Zendesk Community platform with Message Listing with some filters based on Labels, and categories and we have made the pages accordingly.
- They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
- They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
- They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
- It would be great if we get better backend handlebar features to manipulate data in the backend itself rather than manipulating content through javascript in the frontend.
- I don't find many Context Objects in Zendesk, we need to make API calls for getting small things however it's much better in its competitors like Khoros which provide plenty of context objects used in their backend.
- I haven't seen many Integration options in Zendesk Guide communities however other community platforms offer many backend written functions to be used for Third Party Integrations.
- After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors.
- It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users.
- Increase in Page views by 32% in 1 year
- Increase in Community visits by 29% in 1 year
- Increase in Average Member online time by 54% in 1 year
Zendesk Guide is less expensive as compared to other community platforms, it provides sufficient features to fulfill our community requirements. If operated nicely it has better ROI as compared to other platforms. Zendesk Guide is easy to use and it is easier for developers to code in Zendesk Platform as it provides separate spaces for HBS, CSS, JS and provides option to download and upload themes.
Do you think Zendesk Guide delivers good value for the price?
Yes
Are you happy with Zendesk Guide's feature set?
Yes
Did Zendesk Guide live up to sales and marketing promises?
Yes
Did implementation of Zendesk Guide go as expected?
Yes
Would you buy Zendesk Guide again?
Yes