Overall Satisfaction with Zendesk Support Suite
We use it for our ticketing system. This allows organization of our ongoing issues, and an easy way to divide the tickets into separate departments. From there users can see current issues from our clients, update the tickets as needed, or even call to the client through Zendesk with high quality audio.
- Easy management of new users
- Calling
- General Support
- Improved ways of users calling to us without the need of creating a new ticket
- Worldwide calling
- Allow ticket updates to display in emails without the need of logging in
- It helped clean out our main emails from getting clogged with request
- Allows us to call to our clients without 3rd party software
- Easy to use
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes