Item: TriNet HR Platform
Rating: 8
Author: Rachel Blankenship

Use Cases and Deployment Scope

Zenefits is used throughout the entire organization and is used for our timekeeping, benefits, insurance, payroll, and paystubs, personal information, etc. The business problem that it addresses is that the customer service for Zenefits is pretty reluctant to help when using the chat or email services. Luckily, our people operations department is well versed in the tool and is able to assist any of the employees when they have any questions about Zenefits.

Pros and Cons

The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
Easy to update paycheck information such as sending a certain $ or % amount to a different account.

The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
From a manager standpoint, the payroll approval process isn't super user-friendly.

Return on Investment

Zenefits has allowed our team members to be able to access their insurance information as well as time off/payroll, the functionality is slow-moving/slow loading, and there is room for improvement in the navigation of the site.
As our team grows it is more difficult to use this tool. This tool is great for smaller teams under 100 people.

Alternatives Considered

Not applicable. We have only used Zenefits within this company and I have not used a tool like this personally.

Support Rating

From the front line perspective, the team members have an easy time getting the information that they need. The people operations team, as well as Senior Leadership, have mentioned the difficulties that they have using this tool. And as a supervisor of a team, I am able to see some of those small pains that they are describing.

Key Insights

Do you think TriNet HR Platform delivers good value for the price?

Not sure

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet HR Platform go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet HR Platform again?

Yes

Likelihood to Recommend

Zenefits is a great basic tool that can house your companies insurance policies, pay stub and payroll information, time off requests, and time and attendance. There is still room for improvement to make this tool even more user-friendly and easy to navigate. The sections that are broken up on the main screen of Zenefits are helpful and useful. The correlation with the tool Bonusly could also use some improvement as many of the new team members that we have experienced a difficult time being able to access this tool as it is synchronized with Zenefits.

Growing Start Up Company Using Zenefits

Overall Satisfaction with Zenefits