Overall Satisfaction
- Dynamic product with a lot of flexibility
- Amazing opportunity for integration with a number of applications
- Open source platform that has a number of add on tools that could be amazing
- The customer support is awful. It is embarrassing.
- There are a number of bugs that can be worked through, but require technical assistance.
- They need to acknowledge and inform consumers of their deficiencies.
- We're relative new, but it's clear that the platform in the long run will dramatically change the way we do business.
- There are very few platforms that have end - to - end integration with common accounting tools, like quickbooks, that are used by small businesses. From client call to receipts, we can now track revenue by lead source with no duplicate data entry. That's really powerful.
Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - Because you have to.
Yes - No