Overall Satisfaction with Zoho CRM
We use this Zoho CRM to make it easy to follow up with customers. With all the necessary integrations, we have the possibility to handle very valuable, important information and we can be more precise with clients. It is also important to facilitate the sending of quotes and invoices. Being able to have several departments in a single system is important to think about ways to improve by automating processes.
- Easy follow-up of email conversations
- Organize daily tasks with the work team
- Call scheduling and call log
- A complete overview of everything related to our clients and prospects
- The availability of the case module in all versions. For a small company it is useful but the investment is high.
- Although web forms are easy to implement, it is not so easy to adapt them to web design.
- I would like the LinkedIn social network to be included
- Compared to the market options, the price is very affordable in both plans, monthly or annual
- Setup is easy. Practically when you register you already have almost everything you need
- Integrating other Zoho applications makes this CRM quite powerful
Automating customer follow-up is important to achieve positive impact. Thanks to the workflow rules we can know the inactivity time that our client maintains and this allows us to be able to send him an email so that he knows that we have him in mind. Similarly for inactive customers.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes