Item: Zoho CRM
Rating: 5
Author: Allen Eshmoili

Use Cases and Deployment Scope

I was looking for something to simplify my communication with leads and clients. I found Zoho CRM to be a very powerful piece of software, but it has its limitations, yet it's features are quite unmatched. it ties into all the other zoho pieces of software which makes a nice seamless system

Pros and Cons

track leads
communicate place inthe sales funnel
everything is at the tip of your fingers

too many features, very gard to get started
overwhelming for a single owner startup
may need an implementor, which is costly, to help

Return on Investment

from my experience, i didnt take the implementation far enough to realize an ROI, probably negative for all the time i spent researching and trying to set it up

Product Scalability

i can see how powerful it is which all its customization abilities but its way too big for a busy solopreneur to start up and setup and manage in a short amount of time

Alternatives Considered

ActiveCampaign

ActiveCampaign is easier to start with a scale up, I did it on my own without a consultant and enjoy using it everyday now.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Would you buy Zoho CRM again?

Other Software Used

ClickUp, Canva, Asana

Likelihood to Recommend

its very powerful but pretty much a full time position to setit up right, customize and and integrate it with all your systems. i reached out to consultants to help but it was too costly for a small startup and so I abandoned the project and move to a different CRM. they were also playing with their pricing structure at the time and the cost was quite low before, but now its pretty high if you get a license for everyone don't he company.

powerhouse product, tough to set up

Software Version

Overall Satisfaction with Zoho CRM