Item: Zoho CRM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Prior to using Zoho CRM, we had to manually reach out to a very large number of people at first. Then, after observing the range of options offered by Zoho CRM, we made the decision to employ them. it's super useful and helpful for me that lacked advanced knowledge in CRM tools. I liked how user-friendly the tool is and I would recommend this CRM to anyone who is looking for a quick and easy way to address his challenges in the organization.

Pros and Cons

Mass email
Accurate opened/click rate
Analytics

within the timeline
workflow automations
APY

Return on Investment

New sales
Raising awareness

Product Scalability

My company prioritizes scalability, With over 40 apps that are specifically designed for success in sales, marketing, HR, customer support, accounting, operations, and other areas, Zoho is the all-in-one solution for my business. The platform is an entirely customizable operating system that improves productivity, efficiency, and customer satisfaction on a broad scale. It is more than just a patchwork of business tools. 7 Because Zoho is very nice but still needs to improve for complex flows.

Zoho Customer Experience

Through a variety of channels, the Zoho CRM solution offers the perfect mix of high- and low-touch customer support. Customers can now benefit from a self-servicing brand experience that includes, for example, a vast knowledge base, chatbot conversations, and an expanding online community of contented users. It helps for customer experience/retention since peoples are getting each 3 day an email we will remind them that we care for them.

Alternatives Considered

Mailchimp and HubSpot CRM

For me, almost all of Zoho’s functionalities are needed and I'm using a lot of them. Because Zoho CRM offers a wealth of sales and marketing tools, with the team we assessed alternative options with some mix of sales and marketing features as well as an easier-to-use interface or a more inexpensive offering and we struggled using them, they were uneasy to use, hard to make integrations, etc.. then we did go to Zoho and enjoyed

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

Zoho Social, Zoho Campaigns

Likelihood to Recommend

Zoho CRM is well suited for emails blast and less appropriate for complex flows indeed, I simply specify the KPIs that are important to me, and Zoho CRM will handle the rest. In my case, it is about learning from our sales from the previous month, social media email campaigns, and straightforward sales initiatives. I Like that we can select from a variety of visual models, such as heat maps and custom charts, to see how our company is performing. Also, I have to be imaginative in dealing with your time while waiting for your turn to be serviced.

Zoho CRM review

Software Version

Overall Satisfaction with Zoho CRM