Zoho CRM review
July 17, 2022

Zoho CRM review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Prior to using Zoho CRM, we had to manually reach out to a very large number of people at first. Then, after observing the range of options offered by Zoho CRM, we made the decision to employ them. it's super useful and helpful for me that lacked advanced knowledge in CRM tools. I liked how user-friendly the tool is and I would recommend this CRM to anyone who is looking for a quick and easy way to address his challenges in the organization.

Pros

  • Mass email
  • Accurate opened/click rate
  • Analytics

Cons

  • within the timeline
  • workflow automations
  • APY
For me, almost all of Zoho’s functionalities are needed and I'm using a lot of them. Because Zoho CRM offers a wealth of sales and marketing tools, with the team we assessed alternative options with some mix of sales and marketing features as well as an easier-to-use interface or a more inexpensive offering and we struggled using them, they were uneasy to use, hard to make integrations, etc.. then we did go to Zoho and enjoyed

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Zoho CRM is well suited for emails blast and less appropriate for complex flows indeed, I simply specify the KPIs that are important to me, and Zoho CRM will handle the rest. In my case, it is about learning from our sales from the previous month, social media email campaigns, and straightforward sales initiatives. I Like that we can select from a variety of visual models, such as heat maps and custom charts, to see how our company is performing. Also, I have to be imaginative in dealing with your time while waiting for your turn to be serviced.

Zoho CRM Feature Ratings

Lead management
10
Email marketing
10
Customizable reports
10
API for custom integration
3
Not Rated
Marketing automation
5
Mobile access
7

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