Great CRM at a great cost
June 22, 2022
Great CRM at a great cost
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho CRM
We use Zoho CRM to manage our customer database between our corporate location as well as our company-owned installation branches. It has helped us manage thousands of leads a year across the country. We use it to keep customer information, set appointments, schedule follow-ups, create proposals, send proposals, as well as manage customer accounts. Having this all in one place has allowed our sales team as well as our management team to keep better track of our pipeline, sales, as well as performance across the country. This allows us to increase sales, closing rates, as well as revenue.
- Customer database management.
- Creating & sending proposals.
- Creating sales reports.
- The system takes a few days to get used to.
- More customization.
- It has decreased the amount of time spent on reporting by 50%.
- It has increased close rates by 12% YoY.
The customer experience has been enhanced with Zoho. We are able to get to our customers quicker as well as keep in better touch with them. Reminders and automation have helped keep us top of mind with customers and have increased our close rates dramatically. Customers like the proposals that we are able to send.
Zoho is very similar to Salesforce, but at a fraction of the cost. Salesforce is a MAJOR investment, with little value added over what Zoho has to offer. Zoho has 95% of what Salesforce has and contains everything that is crucial to your success. We are glad we went with Zoho.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes