Great CRM at a great cost
June 22, 2022

Great CRM at a great cost

Andrew Fish | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

We use Zoho CRM to manage our customer database between our corporate location as well as our company-owned installation branches. It has helped us manage thousands of leads a year across the country. We use it to keep customer information, set appointments, schedule follow-ups, create proposals, send proposals, as well as manage customer accounts. Having this all in one place has allowed our sales team as well as our management team to keep better track of our pipeline, sales, as well as performance across the country. This allows us to increase sales, closing rates, as well as revenue.

Pros

  • Customer database management.
  • Creating & sending proposals.
  • Creating sales reports.

Cons

  • The system takes a few days to get used to.
  • More customization.
Zoho is very similar to Salesforce, but at a fraction of the cost. Salesforce is a MAJOR investment, with little value added over what Zoho has to offer. Zoho has 95% of what Salesforce has and contains everything that is crucial to your success. We are glad we went with Zoho.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

It is well suited for local companies who are calling on or performing work at homeowners' house as well as larger corporations who have thousands of wholesale accounts across the country. It allows us to manage all kinds of customers and sales types. It has simplified our process as well as our reporting.

Zoho CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
8
Case management
8
Call center management
Not Rated
Help desk management
8
Lead management
9
Email marketing
8
Task management
9
Billing and invoicing management
9
Reporting
9
Forecasting
8
Pipeline visualization
9
Customizable reports
7
Custom fields
7
Custom objects
8
Scripting environment
8
API for custom integration
8
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
8
Mobile access
9

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