Simple to set up and use. Could have better integration though.
May 01, 2024

Simple to set up and use. Could have better integration though.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Forms

We have a small number of information gathering forms that enable our teams evaluate and manage services we provide to our customers. Zoho Forms is a relatively simple solution as there are not too many technical difficulties to overcome meaning it is ideal for our administrative teams to manage. Design of forms is mostly drag and drop so that is quite simple. Our main bugbears with it are the creation and management of branded templates and integration with Zoho Sign which is not particularly user friendly, especially when it is created by the same company...
  • Simple Design
  • Form Creation
  • User Friendly
  • Integration with other platforms e-sign etc
  • Company branding
  • Sharing Forms
  • Reduced time on labour intensive Word docs
  • Imports data direct to CRM
  • Can use data within CRM to facilitate completion for users

Do you think Zoho Forms delivers good value for the price?

Yes

Are you happy with Zoho Forms's feature set?

No

Did Zoho Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Forms go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Forms again?

Yes

We collect products from customers so a simple form so we can get addresses, building details, locations, safety requirements is great and it can also update our CRM.

We also use Zoho Forms to manage our periodical health and safety checks and operate them on a tablet for our facilities team to manage.

Zoho Forms Feature Ratings

Changes to live survey
Not Rated
Multiple question types
7
Not Rated
Survey logic flexibility
Not Rated
Response tracking
5
Data export
Not Rated
Standard reports
6
Custom reports
4
Analytics
5
Respondent restrictions
6
Access controls
6