Zoom Review
October 16, 2019

Zoom Review

Dave Capocchi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Rooms

Overall Satisfaction with Zoom

I've been working with Zoom to implement Zoom Rooms using existing Polycom hardware. Overall, I have found the experience smooth and their support outstanding. We are using the Polycom trio 880 as well as the group 500 system in our larger conference room. We are exploring the use of Zoom phones with these devices as well.
  • Customer support.
  • Technical support.
  • Zoom offers a trial period.
  • Written documentation for end-users to complement the great videos.
  • To soon to answer, but I feel it's a good implementation.
We have Skype for Business, however, users prefer the ease of use with the new Zoom option in our IT Department.
We have been upgrading our Polycom conference rooms using the Zoom Rooms technology. So far it is working well with only a few configuration settings. I wouldn’t use it unless I could recommend it!

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated