Zoom does the job
April 08, 2024

Zoom does the job

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Personal

Modules Used

  • Zoom Team Chat

Overall Satisfaction with Zoom

I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very pleased I had developed the skills before the pandemic hit. Now I run most meetings in my work as hybrid. While it is good to be face-to-face, it is more important to be able to get together in some form. It is easy to share screens, so it is easy to share slide shows with both the face-to-face and the on-line participants.
  • Stable platform
  • Easy for people to use
  • Screen sharing
  • Allowing my student in China to watch Youtube and see Google results without breaking international laws.
  • Using the editing functions to write on things is clunky.
  • The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
  • I don't yet know how to teach the AI how to spell words.
  • The AI is set to American English spelling.
  • Because I have to pay for the account, it doesn't save money. This is not the point.
  • It means my meetings can have a wider reach.
  • It means I am having for meetings, often at night and in my pyjamas.
  • It means I can attend overseas events...in my pyjamas....at 4 am.
My computer doesn't spit the dummy using Zoom.
Interestingly, I am doing a course that comes with a Microsoft 365 account. We still meet using Zoom, because everyone can access it.

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

Microsoft Office 2016 (discontinued)
It is easier to use that some of the competitors. Sometimes I have been in meetings where we have been trying to use Google Meet or Microsoft Teams and we have given up and shifted to Zoom. This is in particular when someone has an older computer that can't deal with the other programmes.

Zoom Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated