Amazing Service
March 05, 2024
Amazing Service
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
- Zoom Whiteboard
- Zoom Team Chat
Overall Satisfaction with Zoom Contact Center
Zoom Contact Center has been the best Decision for our business needs. The ease of use and setup was the best I have ever dealt with. Each of their technical agents from setup to after support has been amazing. They are continuously adding better features to enhance the experience on our side as well as the customer side. We also utilize other product like their Quality Metrics and WorkForce Management products which are just as good and are always adapting to the needs of businesses like ours. If you are in the process of looking for an amazing IVR phone system for your company I suggest Zoom Contact Center along with the other products to make your experience more efficient. It will also help you streamline and stay ahead of your call volume and staffing needs. The reporting allows you to be able to see trends that you may not even know existed.
- Ease of use
- Great reporting
- Features
- Faster implementation of feature request
- More reporting functionality and custom reports.
- Return on Investment
- Ease of use and setup
I looked at multiple options but Zoom stacked up on products. Everything in one place. Cost was also a factor.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes