Zoom IQ into conversation analytics
December 06, 2022
Zoom IQ into conversation analytics
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom IQ
Zoom IQ was used as an additional layer of analysis for online interviews of a research study. We wanted to understand consumer conversations on more semantic levels. Apart from listening to consumer opinions, we considered metrics such as Talking Speed, Longest Spiel, Engaging questions, etc. to monitor how the interview went. This data was then correlated with the quality of insights derived from answers. It helped us optimize the overall interview process.
- Integration with platforms like Office 365, Salesforce
- Recording management
- Exception handling
- Stability of Windows OS
- Non-English language support (mainly Asian)
- Can't analyse pre-recorded Zoom meeting videos
- Conversation analysis
- Easy integration with existing productivity and enterprise suites
- Ability to create highlights, commenting on parts of a recording
- Determined hard metrics to optimize research interviews
- Quality of inputs improved through changes made in interview techniques based on analysis from Zoom IQ
- Conversation analytics is now a integral part of process that was overlooked before
None of them
Do you think Zoom Revenue Accelerator delivers good value for the price?
Yes
Are you happy with Zoom Revenue Accelerator's feature set?
Yes
Did Zoom Revenue Accelerator live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoom Revenue Accelerator go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom Revenue Accelerator again?
Yes