Item: Zuora
Rating: 8
Author: Verified User

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

We currently use Zuora for our billing platform for our Saas based accounting software. Currently is it used in our finance department for our core product and we will be implementing our second software vertical onto Zuora in the near future. It has allowed us to bill our customers effectively and efficiently creating more automation for our AR processing.

Pros and Cons

Pros

Payment processing automation - It allows us to process payments and invoices effectively and efficiently to our customer base on a monthly basis.
The integration with Salesforce.com works well - We use Salesforce.com company wide between all departments and it allows us to have the quoting from our sales team flow seamlessly into the Zuora subscription creation.

Cons

There are some basic billing features that would be helpful - for example having the ability to run a customer statement for an account showing invoices and payments. We receive this request frequently and wish there was a streamlined option for this.
While the reporting is continuing to improve, the report building feature is a bit clunky and cumbersome to build recurring reporting.

Alternatives Considered

Apptus eSales

I was not part of the validation process or due diligence testing for this software and was only a part of the Zuora demonstration and implementation.

Likelihood to Recommend

Zuora has worked for our business model as a SaaS company. We have found the billing for usage based products to be quite beneficial for the monthly billing usage.

Comments

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Christina Porter
commented 9 years ago
Hello There, Hello There, Thank you for taking the time to post your review and for being a valued Zuora customer. We are thrilled to hear that our streamlined quote-to-cash and automated payments processing are helping your business. As you mentioned, this is how you scale your company for growth without adding overhead. Regarding your need for statements, I want to update you and share that this is a priority under consideration. Our community has the latest updates and you can see one of the more recent posts here once you login: http://community.zuora.com/t5/Subscription-Management-Ideas/Customer-Statements/idi-p/4873 I am the head of our customer and executive programs and run the Zuora Epic Stories Team, a showcase for the accomplishments and successes in our community. I am delighted to hear we have earned a high mark from you and will share your feedback with the company! Please do consider me as your advocate and connect with me: c@zuora.com. I am happy to help with your Zuora related needs in the future! Thank you again for your review. Christina Porter Head of Customer and Executive Programs

Automation for a SaaS-y business