Automation for a SaaS-y business
July 11, 2016

Automation for a SaaS-y business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We currently use Zuora for our billing platform for our Saas based accounting software. Currently is it used in our finance department for our core product and we will be implementing our second software vertical onto Zuora in the near future. It has allowed us to bill our customers effectively and efficiently creating more automation for our AR processing.
  • Payment processing automation - It allows us to process payments and invoices effectively and efficiently to our customer base on a monthly basis.
  • The integration with works well - We use company wide between all departments and it allows us to have the quoting from our sales team flow seamlessly into the Zuora subscription creation.
  • There are some basic billing features that would be helpful - for example having the ability to run a customer statement for an account showing invoices and payments. We receive this request frequently and wish there was a streamlined option for this.
  • While the reporting is continuing to improve, the report building feature is a bit clunky and cumbersome to build recurring reporting.
I was not part of the validation process or due diligence testing for this software and was only a part of the Zuora demonstration and implementation.
Zuora has worked for our business model as a SaaS company. We have found the billing for usage based products to be quite beneficial for the monthly billing usage.