Zuora Review - Positive Experience
November 16, 2016

Zuora Review - Positive Experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora's solution is being used for ownership of all billing related matters within our company. Zuora removes the complexities of recurring billing and makes the process of billing our customers much more efficient. The solution integrates with our online marketplace, which allows us to easily manage subscriptions and bill our customers with a minimal overhead of work - compared to a manual billing process that we previously used.

Zuora is predominantly used by our finance, sales and product management teams. General tasks across the business include: billing, pro-rations, credits and a wide range of other tasks.
  • Pricing changes are UI driven, easy, and can go into effect immediately without operations or development involvement. As a product manager, I could even update our prices on the website in real time because of the way we integrated.
  • Sales people (depending on privileges) can update individual subscriptions to accommodate upgrades, discounts, credit notes, or other modifications without involving anyone else.
  • The integration and flexibility of zuora to intuitively adopt our multiple subscription and product platform is integral to a seamless order to cash process.
  • Zuora makes invoicing quick and easy. This allows us to combine one-time, recurring and usage charges on a single invoice.
  • The majority of features needed are not out of the box, this took some time to configure and implement the solution. The API is not very well documented and this caused our development team some hassle when on-boarding the solution.
  • Subscription Management Workflows. Once you have a subscription set up and for example, needed to make two changes, you have to do two separate T&C amendments. You cannot simply hit amend and make both changes at once. So what you thought would be only a couple of clicks on the mouse, turns into several clicks.
  • When cancelling a subscription the system generates a pro-rated invoice that has caused confusion with our customers, where they think it's a credit note.
I was not part of the conversation during the testing for Zuora and was only involved with using the software post implementation.

I can comment on Zuora - the solution is great with invoicing and is very flexible. Zuora allows us to set up our customers on automated billing which removes an overhead of work for our finance team.

Zuora is well suited for our environment as a SaaS company, it allows our finance team to send invoices at the push of a button. This suits our vision of a growing company delivering the best customer experience possible.

The solution allows us to make quick and easy amendments to subscriptions, raise credit notes at the click of a button and meet the demands of all billing models.