Great for Subscription businesses. Check if you are one of them first.
December 12, 2016

Great for Subscription businesses. Check if you are one of them first.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora to automatically generate invoices and execute transactions for our SaaS product.
  • Zuora provides a great integration with SalesForce, so our account managers can see the balance per each customer.
  • On top of Zuora and SalesForce we developed a mechanism to allow the sales team to recognize via self-service the Opportunities' amouns vs. invoices.
  • Zuora is a perfect fit for subscription businesses.
  • We ended up learning that in our business model we sell licenses more than subscriptions. They are two very different beasts. Zuora's advanced subscription features (such as amendments, recurring a priori fees, a posteriori charges) are an overkill for simple business models based on 'selling one-time fee products', such as in the case of licenses. In our case, we ended up not using those features, as we mainly work with a channel that wants to buy licenses and activate them in a separate moment. For this reason, we had to use Zuora as a tool to sell one-time fee things, and then manage the licenses' lifecycle in our production environment.
  • Multi-currency pricing is great for companies that go global with one multi-currency pricing. For companies that must have two listing prices with the same currency, e.g. selling with USD priced products both in USA and in Zambia, SKU explosion still happens: you will find the multi-currency even a bit too rigid.
Invoice management was improved a lot, allowing 15 times faster processing compared to manual procedures.
Zuora seems perfect for subscription businesses selling directly to a final user. For channel-based distribution models and/or with license based models, it does not fit perfectly.