21 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • 10to8 Appointment Scheduling Software is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.5

10to8 Appointment Scheduling Software

95%
11 Ratings
6.7

Definitive Healthcare

67%
3 Ratings

Usability

10.0

10to8 Appointment Scheduling Software

100%
4 Ratings
1.0

Definitive Healthcare

10%
1 Rating

Support Rating

9.5

10to8 Appointment Scheduling Software

95%
10 Ratings
1.0

Definitive Healthcare

10%
1 Rating

Likelihood to Recommend

10to8

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
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Definitive Healthcare

Definitive Healthcare is well suited for getting a better understanding of your [...] healthcare ecosystem. It is good for finding practices or medical groups related to a specific specialty or in a specific location. It helps with prospecting because you can see the size of the location, who it is connected to, where it is located, the [number] of employees, and the appropriate contacts.
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Pros

10to8

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
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Definitive Healthcare

  • Good data and information about health and hospital systems such as size, revenue, software.
  • Healthcare specific. There's no other noise.
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Cons

10to8

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
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Definitive Healthcare

  • I have noticed they do not update C suite members often, so when trying to reach out to prospects, the information can be outdated.
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Pricing Details

10to8 Appointment Scheduling Software

Starting Price

$0 pcm (100 appts + 2 logins)

Editions & Modules

10to8 Appointment Scheduling Software editions and modules pricing
EditionModules
Free Forever01
Basic122
Grow253
Bigger Business504
BespokeBespoke5

Footnotes

  1. pcm (100 appts + 2 logins)
  2. pcm (100 appts + 2 logins)
  3. pcm (300 appts + 3 logins)
  4. pcm (600 appts + 6 logins)
  5. Bespoke

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0

Additional Details

Definitive Healthcare

Starting Price

Editions & Modules

Definitive Healthcare editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    10to8

    The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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    Definitive Healthcare

    It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
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    Support Rating

    10to8

    The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
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    Definitive Healthcare

    Account Managers and team often do not respond for weeks at a time.
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    Alternatives Considered

    10to8

    We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
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    Definitive Healthcare

    ZoomInfo has more than just healthcare contact information; however, Definitive [Healthcare] is specific to healthcare and provides more insights around specialties, affiliations, contacts, and providers. I think both are great, but for healthcare location-specific information searches, Definitive Healthcare is a must-have. You can get alerts for both products, but Definitive [Healthcare] can be a little more pinpointed in the information.
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    Return on Investment

    10to8

    • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
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    Definitive Healthcare

    • Made it easy for us to define which companies we should be reaching out to.
    • Integration with Salesforce made accounts more efficient.
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    Screenshots

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