Likelihood to Recommend I still give it a 10 for appointment scheduling. It has a lot of great features for the price. Even the free option has great features. it's easy to set up and get started. It saves so much time when scheduling appointments with other people.
Read full review I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
Read full review Pros For startups on a low budget, it offers a free plan that allows you one or two integrations. You can embed your booking page that you create directly on 10to8 to your website using a shortcode. You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients. You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days. You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars. Read full review Provides a list of hospitals, health systems, medical groups, and practices Helps show what locations are under certain systems or groups Gives insight into specialties and employee counts Read full review Cons Some of the CRM tools are limited or slow; perhaps an ability to customize for specific needs. More ability to customize the schedule page. They need an APP for iPhone and Android. Read full review Outdated UI and lacks integration with popular software Account Management team is unempowered to solve problems or come up with creative solutions. Slow response time. I waited 3 weeks for a response from their team on a question. Database lack key contacts especially Director level and above. Poor tool for sales team. Poor customer service. I constantly felt like I was chasing them for a meeting or on questions. Read full review Usability Easy to use and set up. It has a lot of great features for the price, such as syncing to calendars, auto-reminders, allows clients to reschedule or cancel, and a widget for our website.
Read full review It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
Read full review Support Rating I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.
Read full review Account Managers and team often do not respond for weeks at a time.
Read full review Alternatives Considered Pricing for the options was not as affordable as 10 to 8. I could only use it for a short-term (days) for free, which wasn't appealing to me. I eventually upgraded on 10 to 8 after a few months of use because it gave me enough time to feel comfortable with it.
Read full review I use both. Definitive Healthcare is better when you need specific hospital and clinic names.
ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Read full review Return on Investment Coordinating with students is difficult. Booking virtual classes and scheduling remote mentoring appointments and consultations are tasks that universities and colleges struggle with Read full review In my experience, We've experienced no value from the data In my opinion, we've paid for no value So the RoI is negative Read full review ScreenShots 10to8 Appointment Scheduling Software Screenshots