123FormBuilder (formerly 123ContactForm) vs OnSemble | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 40 reviews and ratings

Score 8.5 out of 10

Based on 3 reviews and ratings

Pros

Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.

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HR Manager

ActivTrak.comComputer Software, 11-50 employees

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Ease of Use - with limited html or design experience, I was able to pick up building and updating in our OnSemble portal with minimal struggles.
Customer Service and Support - Passageways employees are hands down the best, always willing to take extra time to dig in, troubleshoot, and resolve any issues in an extremely timely manner. They are always pleasant and super helpful.
Customization - the available site of modules offered allow for a "site" that is suited for the differing needs of each business OnSemble is being used by. From calendars, to document repository, to creating content pages for staff, the possibilities for customization are almost limitless.

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Marketing Coordinator

Harvester Financial Credit UnionBanking, 11-50 employees

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Cons

One-off payment integration requires a higher subscription
Storage is not commensurate with pricing
Not exactly a strong negative, but could work on pricing it better for non-US markets

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Principal Consultant

Evolution PartnersManagement Consulting, 51-200 employees

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Add additional templates for customization.
Webinars on how other companies use this software.
Ongoing best practices on how to use the software.

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Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Likelihood to Renew

123FormBuilder (formerly 123ContactForm) 6.0

Based on 4 answers

I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

Easy to install and quickly explain to others how to use

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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OnSemble 8.5

Based on 2 answers

As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.

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Marketing Manager

Merrimack Valley Credit UnionFinancial Services, 51-200 employees

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Reliability and Availability

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I did not encounter any blackout issues

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm) 9.0

Based on 1 answer

The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

Very neutral, did not have to use support a lot

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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OnSemble 7.5

Based on 2 answers

Top notch support center staff, extremely knowledgeable, and quick to respond. They do not play around. if the tech you reach doesn't know how to fix it, they escalate the ticket quickly. typically, issues are resolved same day. they also offer an extraordinary digital library of product guides, how to videos, and deep dives into modules that provide near step by step instructions in terms even novices and understand and follow.

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Marketing Coordinator

Harvester Financial Credit UnionBanking, 11-50 employees

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Online Training

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm) 8.0

Based on 1 answer

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

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Verified User

Analyst in Information Technology

Wholesale Company, 201-500 employees

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The software is easy to use, customizable, and intuitive to its users

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Digital Marketing Manager

PassagewaysComputer Software, 51-200 employees

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Scalability

123FormBuilder (formerly 123ContactForm) 7.0

Based on 1 answer

It was easy to install and I believe that would make it easy to use across several websites

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SEO Specialist

Sq1Marketing and Advertising, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.

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Brendan Farrugia

Director and Founder

tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees

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Streamlined documentation - positive impact.
Convenient calendar and access to timeclock - positive impact.
Hub for staff to gather everything they may need to successfully assist our members - positive impact.

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Marketing Coordinator

Harvester Financial Credit UnionBanking, 11-50 employees

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Screenshots

See All (6) 123FormBuilder (formerly 123ContactForm) Screenshots

See All (5) OnSemble Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition

Basic	Free
Gold	$19²
Platinum	$39³
Corporate	$79/month⁴

per Month; or $190 per Year
per Month; or $390 per Year
billed annually

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

OnSemble Editions & Modules

—

Additional Pricing Details

—

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