What users are saying about
7 Ratings
1 Rating
7 Ratings
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Score 9.1 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Teamgate CRM ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

9.5

17hats

95%
8.4

Teamgate CRM

84%
17hats ranks higher in 5/8 features

Customer data management / contact management

9.9
99%
2 Ratings
9.1
91%
1 Rating

Workflow management

9.9
99%
2 Ratings
9.1
91%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
5.5
55%
1 Rating

Contract management

10.0
100%
2 Ratings
8.2
82%
1 Rating

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
9.1
91%
1 Rating

Opportunity management

N/A
0 Ratings
9.1
91%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
1 Rating

Customer Service & Support

8.0

17hats

80%
9.1

Teamgate CRM

91%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Help desk management

N/A
0 Ratings
9.1
91%
1 Rating

Marketing Automation

8.0

17hats

80%

Teamgate CRM

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
N/A
0 Ratings

CRM Project Management

9.5

17hats

95%
8.2

Teamgate CRM

82%
Teamgate CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.1
91%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
7.3
73%
1 Rating

Customization

9.9

17hats

99%
7.9

Teamgate CRM

79%
17hats ranks higher in 2/3 features

Custom fields

9.8
98%
2 Ratings
9.1
91%
1 Rating

Custom objects

10.0
100%
1 Rating
7.3
73%
1 Rating

API for custom integration

N/A
0 Ratings
7.3
73%
1 Rating

Security

9.5

17hats

95%
9.1

Teamgate CRM

91%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.1
91%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
9.1
91%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

Teamgate CRM

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
5.5

Teamgate CRM

55%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.5
55%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.5

Teamgate CRM

85%
Teamgate CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.1
91%
1 Rating

Pipeline visualization

N/A
0 Ratings
9.1
91%
1 Rating

Customizable reports

N/A
0 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.1

Teamgate CRM

91%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Teamgate CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Teamgate CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Teamgate CRM

Any SME or mid company that needs to track customers and sales can use this platform
Alexander Taylor | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Teamgate CRM

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Alexander Taylor | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Teamgate CRM

  • Could do with the ability to customise the dashboard with your own fields.
Alexander Taylor | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Teamgate CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$11 user/ month

Teamgate CRM Editions & Modules

Edition
Starter$111
Professional$291
Enterprise$491
  1. user/ month
Additional Pricing Details
There is a 20% discount when billed annually

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Teamgate CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Teamgate CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Teamgate CRM

When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Alexander Taylor | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Teamgate CRM

  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Alexander Taylor | TrustRadius Reviewer

Screenshots

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