What users are saying about
37 Ratings
4 Ratings
37 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Apptivo
4.7
Customer data management / contact management
1CRM
9.0
Apptivo
8.7
Workflow management
1CRM
9.0
Apptivo
6.8
Territory management
1CRM
9.0
Apptivo
4.5
Opportunity management
1CRM
10.0
Apptivo
4.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Apptivo
6.0
Contract management
1CRM
7.0
Apptivo
Quote & order management
1CRM
10.0
Apptivo
1.0
Interaction tracking
1CRM
9.0
Apptivo
1.8
Channel / partner relationship management
1CRM
9.0
Apptivo
4.5

Customer Service & Support

1CRM
9.3
Apptivo
5.7
Case management
1CRM
10.0
Apptivo
7.7
Call center management
1CRM
9.0
Apptivo
Help desk management
1CRM
9.0
Apptivo
3.6

Marketing Automation

1CRM
10.0
Apptivo
4.5
Lead management
1CRM
10.0
Apptivo
4.5
Email marketing
1CRM
10.0
Apptivo
4.5

CRM Project Management

1CRM
9.7
Apptivo
7.3
Task management
1CRM
9.0
Apptivo
8.7
Billing and invoicing management
1CRM
10.0
Apptivo
4.5
Reporting
1CRM
10.0
Apptivo
8.7

CRM Reporting & Analytics

1CRM
9.0
Apptivo
Forecasting
1CRM
8.0
Apptivo
Pipeline visualization
1CRM
9.0
Apptivo
Customizable reports
1CRM
10.0
Apptivo

Customization

1CRM
8.5
Apptivo
6.4
Custom fields
1CRM
8.0
Apptivo
6.4
Custom objects
1CRM
8.0
Apptivo
6.4
Scripting environment
1CRM
9.0
Apptivo
API for custom integration
1CRM
9.0
Apptivo

Security

1CRM
8.5
Apptivo
9.8
Single sign-on capability
1CRM
8.0
Apptivo
9.9
Role-based user permissions
1CRM
9.0
Apptivo
9.7

Social CRM

1CRM
7.5
Apptivo
Social data
1CRM
7.0
Apptivo
Social engagement
1CRM
8.0
Apptivo

Integrations with 3rd-party Software

1CRM
9.5
Apptivo
Marketing automation
1CRM
9.0
Apptivo
Compensation management
1CRM
10.0
Apptivo

Platform

1CRM
9.0
Apptivo
9.7
Mobile access
1CRM
9.0
Apptivo
9.7

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
Anonymous | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

Rating Summary

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