What users are saying about
56 Ratings
7 Ratings
56 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 3 feature sets: Sales Force Automation, Customization, Platform
  • Apptivo ranks higher in 5 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security

Sales Force Automation

9.3

1CRM

93%
7.8

Apptivo

78%
Apptivo ranks higher in 5/9 features

Customer data management / contact management

9.6
96%
5 Ratings
10.0
100%
4 Ratings

Workflow management

9.6
96%
5 Ratings
6.8
68%
2 Ratings

Territory management

9.3
93%
5 Ratings
4.5
45%
1 Rating

Opportunity management

9.6
96%
5 Ratings
10.0
100%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.5
95%
4 Ratings

Contract management

8.8
88%
5 Ratings
10.0
100%
2 Ratings

Quote & order management

9.6
96%
5 Ratings
8.4
84%
3 Ratings

Interaction tracking

9.6
96%
5 Ratings
1.8
18%
1 Rating

Channel / partner relationship management

9.1
91%
5 Ratings
9.5
95%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
9.8

Apptivo

98%
Apptivo ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.5
95%
4 Ratings

Call center management

10.0
100%
5 Ratings
10.0
100%
2 Ratings

Help desk management

9.3
93%
4 Ratings
10.0
100%
3 Ratings

Marketing Automation

8.5

1CRM

85%
10.0

Apptivo

100%
Apptivo ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
10.0
100%
3 Ratings

Email marketing

8.3
83%
5 Ratings
10.0
100%
3 Ratings

CRM Project Management

9.0

1CRM

90%
9.3

Apptivo

93%
Apptivo ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
9.0
90%
4 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.5
95%
3 Ratings

Reporting

9.4
94%
5 Ratings
9.5
95%
4 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
10.0

Apptivo

100%
Apptivo ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
10.0
100%
2 Ratings

Pipeline visualization

9.4
94%
5 Ratings
10.0
100%
2 Ratings

Customizable reports

9.1
91%
5 Ratings
10.0
100%
2 Ratings

Customization

8.9

1CRM

89%
8.3

Apptivo

83%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
7.4
74%
3 Ratings

Custom objects

9.3
93%
4 Ratings
7.9
79%
3 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
9.5
95%
2 Ratings

Security

9.3

1CRM

93%
10.0

Apptivo

100%
Apptivo ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
10.0
100%
4 Ratings

Role-based user permissions

9.4
94%
5 Ratings
10.0
100%
4 Ratings

Social CRM

9.1

1CRM

91%

Apptivo

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Apptivo

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
7.5

Apptivo

75%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.5
75%
4 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Usability, Support Rating
  • Apptivo is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
10.0

Apptivo

100%
4 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.5

Apptivo

95%
3 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.5

Apptivo

95%
2 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
3.6

Apptivo

36%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Apptivo

I would absolutely recommend Apptivo! We have used Apptivo for years, and we wouldn't consider another platform to keep all of our contacts together in one place. It's easy to export certain lists for certain mailings and to add/remove new contacts and move things around as needed over time. There's freedom to adding new contacts and the pricing is phenomenal
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Apptivo

  • Dashboard and interface subsections are a bit clunky re: functionality.
  • Built-in email client isn't always a feasible option for efficiency (signatures are different, contacts don't always update accordingly).
  • Consistency and integration between apps is not always optimal.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 Per User per Month

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
  2. none
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Apptivo

Apptivo 9.5
Based on 3 answers
Without a doubt, the best thing about Apptivo is that it has become a perfect internal and external communication platform. This platform will allow you to know who is taking care of certain tasks with clients and control all projects with your clients. With very affordable plans for your pocket, it has a free version for up to 3 users. It far surpasses quite a few CRMs in the same category. Apptivo CRM allows you to customize many details and work with it does not consume time or resources. You are faced with a very comfortable software to use, simple and well designed.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Apptivo

Apptivo 9.5
Based on 2 answers
Apptivo is always quick to respond whenever we have had a problem over out time of using the program. The customer service reps are always very polite and professional in their responses and are very knowledgeable! I have never gone to them with a problem that they don't do everything in their power to help solve, and most times they have (abbreviating states is the only issue we weren't able to solve).
Anonymous | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 3.6
Based on 2 answers
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Apptivo

  • It allows me to get a vision of what is happening with the business
  • control sales, marketing and customer service processes from a single point
  • facilitates administrative tasks
Anonymous | TrustRadius Reviewer

Screenshots

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