40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 120 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
SAP CRM
7.6
Customer data management / contact management
1CRM
9.0
SAP CRM
7.9
Workflow management
1CRM
9.0
SAP CRM
7.5
Territory management
1CRM
9.0
SAP CRM
7.6
Opportunity management
1CRM
9.5
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
SAP CRM
7.6
Contract management
1CRM
8.0
SAP CRM
8.2
Quote & order management
1CRM
9.5
SAP CRM
7.8
Interaction tracking
1CRM
9.0
SAP CRM
7.9
Channel / partner relationship management
1CRM
9.0
SAP CRM
7.3
Customer Service & Support
1CRM
9.5
SAP CRM
7.4
Case management
1CRM
10.0
SAP CRM
7.7
Call center management
1CRM
9.5
SAP CRM
7.4
Help desk management
1CRM
9.0
SAP CRM
7.2
Marketing Automation
1CRM
10.0
SAP CRM
8.3
Lead management
1CRM
10.0
SAP CRM
8.1
Email marketing
1CRM
10.0
SAP CRM
8.6
CRM Project Management
1CRM
9.5
SAP CRM
8.0
Task management
1CRM
9.0
SAP CRM
8.3
Billing and invoicing management
1CRM
9.5
SAP CRM
7.9
Reporting
1CRM
10.0
SAP CRM
7.8
CRM Reporting & Analytics
1CRM
9.5
SAP CRM
7.9
Forecasting
1CRM
9.0
SAP CRM
7.9
Pipeline visualization
1CRM
9.5
SAP CRM
7.6
Customizable reports
1CRM
10.0
SAP CRM
8.2
Customization
1CRM
8.6
SAP CRM
7.9
Custom fields
1CRM
8.5
SAP CRM
8.1
Custom objects
1CRM
8.0
SAP CRM
8.4
Scripting environment
1CRM
9.0
SAP CRM
7.5
API for custom integration
1CRM
9.0
SAP CRM
7.4
Security
1CRM
9.3
SAP CRM
8.3
Single sign-on capability
1CRM
9.0
SAP CRM
8.1
Role-based user permissions
1CRM
9.5
SAP CRM
8.6
Social CRM
1CRM
7.5
SAP CRM
7.6
Social data
1CRM
7.0
SAP CRM
7.6
Social engagement
1CRM
8.0
SAP CRM
7.6
Integrations with 3rd-party Software
1CRM
9.5
SAP CRM
7.6
Marketing automation
1CRM
9.0
SAP CRM
7.6
Compensation management
1CRM
10.0
SAP CRM
7.6
Platform
1CRM
9.0
SAP CRM
7.7
Mobile access
1CRM
9.0
SAP CRM
7.7
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
SAP CRM
- If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
- While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
- The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Solution Architect
MillerCoors5001-10,000 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
- SAP CRM has a little room for improvement in how efficient it is for users
- SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Sr. SAP Basis Consultant
Gauri Ltd. | Transforming Customer Engagement For The Digital AgeInformation Technology and Services, 51-200 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
CRM Core Key User & Account Manager
BASF10,001+ employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
SAP CRM
SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.

Verified User
Executive in Marketing
Building Materials Company, 5001-10,000 employeesSupport Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
SAP CRM
SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Business Development Manager
ECENTA America, IncInformation Technology and Services, 51-200 employees
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No