What users are saying about
56 Ratings
150 Ratings
56 Ratings
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Score 8.3 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • SAP CRM ranks higher in 1 feature set: Platform
  • 1CRM and SAP CRM are tied in 1 feature set: Marketing Automation

Sales Force Automation

9.3

1CRM

93%
7.8

SAP CRM

78%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.2
92%
27 Ratings

Workflow management

9.5
95%
5 Ratings
7.7
77%
28 Ratings

Territory management

9.3
93%
5 Ratings
7.5
75%
23 Ratings

Opportunity management

9.6
96%
5 Ratings
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.7
77%
22 Ratings

Contract management

8.8
88%
5 Ratings
7.0
70%
25 Ratings

Quote & order management

9.6
96%
5 Ratings
7.2
72%
24 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.3
83%
26 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.4
74%
27 Ratings

Customer Service & Support

9.6

1CRM

96%
8.5

SAP CRM

85%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.6
86%
21 Ratings

Call center management

10.0
100%
5 Ratings
8.3
83%
22 Ratings

Help desk management

9.3
93%
4 Ratings
8.5
85%
20 Ratings

Marketing Automation

8.5

1CRM

85%
8.5

SAP CRM

85%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.0
80%
22 Ratings

Email marketing

8.3
83%
5 Ratings
9.0
90%
18 Ratings

CRM Project Management

9.0

1CRM

90%
8.2

SAP CRM

82%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.4
84%
20 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.5
75%
20 Ratings

Reporting

9.4
94%
5 Ratings
8.7
87%
18 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.1

SAP CRM

81%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.2
82%
24 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.4
84%
22 Ratings

Customizable reports

9.2
92%
5 Ratings
7.8
78%
25 Ratings

Customization

8.9

1CRM

89%
7.8

SAP CRM

78%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.8
78%
26 Ratings

Custom objects

9.3
93%
4 Ratings
8.0
80%
26 Ratings

Scripting environment

8.6
86%
4 Ratings
7.7
77%
22 Ratings

API for custom integration

8.7
87%
4 Ratings
7.7
77%
21 Ratings

Security

9.3

1CRM

93%
8.7

SAP CRM

87%
1CRM ranks higher in 1/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.2
92%
26 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.3
83%
22 Ratings

Social CRM

9.1

1CRM

91%
8.9

SAP CRM

89%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.9
89%
13 Ratings

Social engagement

9.2
92%
4 Ratings
8.9
89%
12 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
8.3

SAP CRM

83%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.0
90%
17 Ratings

Compensation management

8.6
86%
4 Ratings
7.7
77%
15 Ratings

Platform

7.7

1CRM

77%
8.3

SAP CRM

83%
SAP CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.3
83%
19 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

1CRM

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

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