What users are saying about
37 Ratings
108 Ratings
37 Ratings
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Score 7.7 out of 100
108 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
SAP CRM
7.6
Customer data management / contact management
1CRM
9.0
SAP CRM
7.9
Workflow management
1CRM
9.0
SAP CRM
7.5
Territory management
1CRM
9.0
SAP CRM
7.0
Opportunity management
1CRM
10.0
SAP CRM
7.7
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
SAP CRM
7.6
Contract management
1CRM
7.0
SAP CRM
8.0
Quote & order management
1CRM
10.0
SAP CRM
7.8
Interaction tracking
1CRM
9.0
SAP CRM
7.2
Channel / partner relationship management
1CRM
9.0
SAP CRM
7.4

Customer Service & Support

1CRM
9.3
SAP CRM
7.0
Case management
1CRM
10.0
SAP CRM
6.9
Call center management
1CRM
9.0
SAP CRM
6.8
Help desk management
1CRM
9.0
SAP CRM
7.3

Marketing Automation

1CRM
10.0
SAP CRM
6.9
Lead management
1CRM
10.0
SAP CRM
6.7
Email marketing
1CRM
10.0
SAP CRM
7.1

CRM Project Management

1CRM
9.7
SAP CRM
7.8
Task management
1CRM
9.0
SAP CRM
8.1
Billing and invoicing management
1CRM
10.0
SAP CRM
7.5
Reporting
1CRM
10.0
SAP CRM
7.8

CRM Reporting & Analytics

1CRM
9.0
SAP CRM
8.2
Forecasting
1CRM
8.0
SAP CRM
8.2
Pipeline visualization
1CRM
9.0
SAP CRM
8.3
Customizable reports
1CRM
10.0
SAP CRM
8.2

Customization

1CRM
8.5
SAP CRM
7.6
Custom fields
1CRM
8.0
SAP CRM
8.1
Custom objects
1CRM
8.0
SAP CRM
8.0
Scripting environment
1CRM
9.0
SAP CRM
7.3
API for custom integration
1CRM
9.0
SAP CRM
6.9

Security

1CRM
8.5
SAP CRM
8.5
Single sign-on capability
1CRM
8.0
SAP CRM
8.6
Role-based user permissions
1CRM
9.0
SAP CRM
8.5

Social CRM

1CRM
7.5
SAP CRM
6.8
Social data
1CRM
7.0
SAP CRM
7.0
Social engagement
1CRM
8.0
SAP CRM
6.5

Integrations with 3rd-party Software

1CRM
9.5
SAP CRM
6.7
Marketing automation
1CRM
9.0
SAP CRM
6.7
Compensation management
1CRM
10.0
SAP CRM
6.8

Platform

1CRM
9.0
SAP CRM
7.5
Mobile access
1CRM
9.0
SAP CRM
7.5

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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