56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
- SAP CRM ranks higher in 1 feature set: Platform
- 1CRM and SAP CRM are tied in 1 feature set: Marketing Automation
Sales Force Automation

9.3
1CRM
93%

7.8
SAP CRM
78%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

9.2
92%
27 Ratings
Workflow management

9.5
95%
5 Ratings

7.7
77%
28 Ratings
Territory management

9.3
93%
5 Ratings

7.5
75%
23 Ratings
Opportunity management

9.6
96%
5 Ratings

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

7.7
77%
22 Ratings
Contract management

8.8
88%
5 Ratings

7.0
70%
25 Ratings
Quote & order management

9.6
96%
5 Ratings

7.2
72%
24 Ratings
Interaction tracking

9.6
96%
5 Ratings

8.3
83%
26 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

7.4
74%
27 Ratings
Customer Service & Support

9.6
1CRM
96%

8.5
SAP CRM
85%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

8.6
86%
21 Ratings
Call center management

10.0
100%
5 Ratings

8.3
83%
22 Ratings
Help desk management

9.3
93%
4 Ratings

8.5
85%
20 Ratings
Marketing Automation

8.5
1CRM
85%

8.5
SAP CRM
85%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings

8.0
80%
22 Ratings
Email marketing

8.3
83%
5 Ratings

9.0
90%
18 Ratings
CRM Project Management

9.0
1CRM
90%

8.2
SAP CRM
82%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

8.4
84%
20 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

7.5
75%
20 Ratings
Reporting

9.4
94%
5 Ratings

8.7
87%
18 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

8.1
SAP CRM
81%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

8.2
82%
24 Ratings
Pipeline visualization

9.4
94%
5 Ratings

8.4
84%
22 Ratings
Customizable reports

9.2
92%
5 Ratings

7.8
78%
25 Ratings
Customization

8.9
1CRM
89%

7.8
SAP CRM
78%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

7.8
78%
26 Ratings
Custom objects

9.3
93%
4 Ratings

8.0
80%
26 Ratings
Scripting environment

8.6
86%
4 Ratings

7.7
77%
22 Ratings
API for custom integration

8.7
87%
4 Ratings

7.7
77%
21 Ratings
Security

9.3
1CRM
93%

8.7
SAP CRM
87%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Single sign-on capability

9.1
91%
5 Ratings

9.2
92%
26 Ratings
Role-based user permissions

9.4
94%
5 Ratings

8.3
83%
22 Ratings
Social CRM

9.1
1CRM
91%

8.9
SAP CRM
89%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

8.9
89%
13 Ratings
Social engagement

9.2
92%
4 Ratings

8.9
89%
12 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

8.3
SAP CRM
83%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings

9.0
90%
17 Ratings
Compensation management

8.6
86%
4 Ratings

7.7
77%
15 Ratings
Platform

7.7
1CRM
77%

8.3
SAP CRM
83%
SAP CRM ranks higher in 1/1 features
SAP CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

8.3
83%
19 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.0
SAP CRM
80%
4 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

9.3
SAP CRM
93%
5 Ratings
Online Training

1CRM
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesSAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
SAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
SAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesSAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees