1CRM vs SAP CRM | TrustRadius

What users are saying about

Score 8 out of 10

Based on 40 reviews and ratings

Score 7.6 out of 10

Based on 120 reviews and ratings

Feature Rating Comparison

1CRM

SAP CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

SAP CRM

Case management

Call center management

Help desk management

1CRM

SAP CRM

Lead management

Email marketing

1CRM

SAP CRM

Task management

Billing and invoicing management

Reporting

1CRM

SAP CRM

Forecasting

Pipeline visualization

Customizable reports

1CRM

SAP CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

SAP CRM

Single sign-on capability

Role-based user permissions

1CRM

SAP CRM

Social data

Social engagement

1CRM

SAP CRM

Marketing automation

Compensation management

1CRM

SAP CRM

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.

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Solution Architect

MillerCoors5001-10,000 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
SAP CRM has a little room for improvement in how efficient it is for users
SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved

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Sr. SAP Basis Consultant

Gauri Ltd. | Transforming Customer Engagement For The Digital AgeInformation Technology and Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 4 answers

SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.

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CRM Core Key User & Account Manager

BASF10,001+ employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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SAP CRM 9.0

Based on 1 answer

User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.

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Verified User

Executive in Marketing

Building Materials Company, 5001-10,000 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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SAP CRM 9.0

Based on 2 answers

Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix

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Sebastian Jungels

Business Development Manager

ECENTA America, IncInformation Technology and Services, 51-200 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

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Verified User

Team Lead in Information Technology

Internet Company, 1001-5000 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
Proper training is key step to ROI on SAP CRM.
Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

1CRM

SAP CRM

1CRM

SAP CRM

1CRM

SAP CRM

1CRM

SAP CRM

1CRM

SAP CRM

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