1CRM vs vCita | TrustRadius

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.

Read full review

David Cook

Owner

Frontier PC TutoringEducation Management, 1-10 employees

View all 6 answers on this topic

Feature Rating Comparison

1CRM

vCita

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

vCita

Case management

Call center management

Help desk management

1CRM

vCita

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

vCita

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 2 answers on this topic

Very easy implementation of a contact/scheduling widget.
Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
Managing communication between individual clients is easy as well.

Read full review

Josh Randall

Co-owner, Operations & Marketing Manager

Mountain Glen RV Park & CampgroundRecreational Facilities and Services, 1-10 employees

View all 6 answers on this topic

Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

Syncing with our google calendars has some flaws or is just not clear
Messages show unread when they have been read

Read full review

Denise Deem

Marketing and Business Development Manager

Laramie Plains Federal Credit UnionFinancial Services, 11-50 employees

View all 6 answers on this topic

Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Read full review

Christopher Cater

Training Specialist

ServiceTitanComputer Software, 1-10 employees

View all 6 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
It's user-friendly so it makes a positive impression on my clients.

Read full review

MaryLee Trettenero

Founder and Owner

Boston IntuitiveEntertainment, 1-10 employees

View all 6 answers on this topic

Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

vCita Editions & Modules

Edition

Essentials	$29¹
Business	$59¹
Platinum	$99¹

per month

Additional Pricing Details

—

Rating Summary

1CRM

vCita

1CRM

vCita

1CRM

vCita

Likelihood to Recommend

1CRM

vCita

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

1CRM

vCita

Cons

1CRM

vCita

Usability

1CRM

vCita

Support Rating

1CRM

vCita

Alternatives Considered

1CRM

vCita

Return on Investment

1CRM

vCita

Screenshots

1CRM

vCita

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

vCita Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison