40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
vCita
It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
Owner
Frontier PC TutoringEducation Management, 1-10 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
vCita
7.1
Customer data management / contact management
1CRM
9.0
vCita
7.1
Workflow management
1CRM
9.0
vCita
7.1
Territory management
1CRM
9.0
vCita
—
Opportunity management
1CRM
9.5
vCita
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
vCita
—
Contract management
1CRM
8.0
vCita
—
Quote & order management
1CRM
9.5
vCita
—
Interaction tracking
1CRM
9.0
vCita
—
Channel / partner relationship management
1CRM
9.0
vCita
—
Customer Service & Support
1CRM
9.5
vCita
—
Case management
1CRM
10.0
vCita
—
Call center management
1CRM
9.5
vCita
—
Help desk management
1CRM
9.0
vCita
—
Marketing Automation
1CRM
10.0
vCita
8.0
Lead management
1CRM
10.0
vCita
—
Email marketing
1CRM
10.0
vCita
8.0
CRM Project Management
1CRM
9.5
vCita
7.5
Task management
1CRM
9.0
vCita
—
Billing and invoicing management
1CRM
9.5
vCita
7.1
Reporting
1CRM
10.0
vCita
8.0
CRM Reporting & Analytics
1CRM
9.5
vCita
—
Forecasting
1CRM
9.0
vCita
—
Pipeline visualization
1CRM
9.5
vCita
—
Customizable reports
1CRM
10.0
vCita
—
Customization
1CRM
8.6
vCita
4.0
Custom fields
1CRM
8.5
vCita
6.9
Custom objects
1CRM
8.0
vCita
—
Scripting environment
1CRM
9.0
vCita
—
API for custom integration
1CRM
9.0
vCita
1.0
Security
1CRM
9.3
vCita
9.8
Single sign-on capability
1CRM
9.0
vCita
—
Role-based user permissions
1CRM
9.5
vCita
9.8
Social CRM
1CRM
7.5
vCita
—
Social data
1CRM
7.0
vCita
—
Social engagement
1CRM
8.0
vCita
—
Integrations with 3rd-party Software
1CRM
9.5
vCita
—
Marketing automation
1CRM
9.0
vCita
—
Compensation management
1CRM
10.0
vCita
—
Platform
1CRM
9.0
vCita
7.1
Mobile access
1CRM
9.0
vCita
7.1
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
vCita
- Very easy implementation of a contact/scheduling widget.
- Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
- Managing communication between individual clients is easy as well.
Co-owner, Operations & Marketing Manager
Mountain Glen RV Park & CampgroundRecreational Facilities and Services, 1-10 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
vCita
- Syncing with our google calendars has some flaws or is just not clear
- Messages show unread when they have been read
Marketing and Business Development Manager
Laramie Plains Federal Credit UnionFinancial Services, 11-50 employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
vCita
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
vCita
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
vCita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Training Specialist
ServiceTitanComputer Software, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
vCita
- In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
- It's user-friendly so it makes a positive impression on my clients.
Founder and Owner
Boston IntuitiveEntertainment, 1-10 employees
Screenshots
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—1CRM Editions & Modules
—
Additional Pricing Details
—vCita
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
vCita Editions & Modules
Edition
Essentials | $291 |
---|---|
Business | $591 |
Platinum | $991 |
- per month