What users are saying about
40 Ratings
6 Ratings
40 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
vCita
7.1
Customer data management / contact management
1CRM
9.0
vCita
7.1
Workflow management
1CRM
9.0
vCita
7.1
Territory management
1CRM
9.0
vCita
Opportunity management
1CRM
9.5
vCita
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
vCita
Contract management
1CRM
8.0
vCita
Quote & order management
1CRM
9.5
vCita
Interaction tracking
1CRM
9.0
vCita
Channel / partner relationship management
1CRM
9.0
vCita

Customer Service & Support

1CRM
9.5
vCita
Case management
1CRM
10.0
vCita
Call center management
1CRM
9.5
vCita
Help desk management
1CRM
9.0
vCita

Marketing Automation

1CRM
10.0
vCita
8.0
Lead management
1CRM
10.0
vCita
Email marketing
1CRM
10.0
vCita
8.0

CRM Project Management

1CRM
9.5
vCita
7.5
Task management
1CRM
9.0
vCita
Billing and invoicing management
1CRM
9.5
vCita
7.1
Reporting
1CRM
10.0
vCita
8.0

CRM Reporting & Analytics

1CRM
9.5
vCita
Forecasting
1CRM
9.0
vCita
Pipeline visualization
1CRM
9.5
vCita
Customizable reports
1CRM
10.0
vCita

Customization

1CRM
8.6
vCita
4.0
Custom fields
1CRM
8.5
vCita
6.9
Custom objects
1CRM
8.0
vCita
Scripting environment
1CRM
9.0
vCita
API for custom integration
1CRM
9.0
vCita
1.0

Security

1CRM
9.3
vCita
9.8
Single sign-on capability
1CRM
9.0
vCita
Role-based user permissions
1CRM
9.5
vCita
9.8

Social CRM

1CRM
7.5
vCita
Social data
1CRM
7.0
vCita
Social engagement
1CRM
8.0
vCita

Integrations with 3rd-party Software

1CRM
9.5
vCita
Marketing automation
1CRM
9.0
vCita
Compensation management
1CRM
10.0
vCita

Platform

1CRM
9.0
vCita
7.1
Mobile access
1CRM
9.0
vCita
7.1

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Rating Summary

Add comparison