1CRM vs vCita

• Sales management.
• Marketing management.

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• Very easy implementation of a contact/scheduling widget.
• Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
• Managing communication between individual clients is easy as well.

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• Some random logouts but way less compared to others.
• Becomes a little cluttered as it has all products, services and order management.

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• They have a problem with the interface with Paypal. Dozens of clients have been kicked off the transaction, not completing their appointment requests even though they entered their credit card information. Another colleague has this same issue.
• I go around this issue by not requiring that they provide payment at the time of the booking. I send them a manual invoice from Paypal. It adds extra time but I can't take the chance their appointments won't go through.
• I have clients that receive confirmation notices that are not for the time that they booked. Sometimes, it has to do with time zones. It used to happen frequently when someone has a phone number registered in a different time zone. It hasn't happened in the past few months so they may have corrected this.
• I can't change an appointment if the client made a mistake and booked the wrong type of service. The client has to cancel and rebook the appointment themselves. I should be able to do that once a client notifies me.

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• It has overall increased sales productivity.
• Has reduced lead time for customer and made the deliveries faster and more efficient.

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• Streamlines and automates our appointment-setting process
• Allows us to use a single client solution to provide multiple solutions

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