1CRM vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 8.1 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
vCita
Score 9.0 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
1CRMvCita
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
1CRMvCita
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required—
More Pricing Information
Community Pulse
1CRMvCita
Features
1CRMvCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.0
6 Ratings
15% above category average
vCita
8.8
5 Ratings
13% above category average
Customer data management / contact management10.06 Ratings9.55 Ratings
Workflow management8.06 Ratings8.04 Ratings
Territory management8.06 Ratings00 Ratings
Opportunity management10.06 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.06 Ratings00 Ratings
Contract management8.06 Ratings00 Ratings
Quote & order management9.06 Ratings00 Ratings
Interaction tracking10.06 Ratings00 Ratings
Channel / partner relationship management9.06 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
vCita
-
Ratings
Case management9.06 Ratings00 Ratings
Call center management8.06 Ratings00 Ratings
Help desk management9.05 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
9.0
6 Ratings
15% above category average
vCita
7.0
3 Ratings
10% below category average
Lead management9.06 Ratings00 Ratings
Email marketing9.06 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.7
6 Ratings
13% above category average
vCita
8.0
5 Ratings
5% above category average
Task management9.06 Ratings00 Ratings
Billing and invoicing management7.06 Ratings9.05 Ratings
Reporting10.06 Ratings7.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.7
6 Ratings
14% above category average
vCita
-
Ratings
Forecasting8.06 Ratings00 Ratings
Pipeline visualization10.06 Ratings00 Ratings
Customizable reports8.06 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.0
6 Ratings
5% above category average
vCita
6.8
7 Ratings
12% below category average
Custom fields8.06 Ratings6.67 Ratings
Custom objects8.05 Ratings00 Ratings
Scripting environment8.05 Ratings00 Ratings
API for custom integration8.05 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.0
6 Ratings
4% below category average
vCita
9.7
6 Ratings
15% above category average
Single sign-on capability8.06 Ratings00 Ratings
Role-based user permissions8.06 Ratings9.76 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.5
5 Ratings
14% above category average
vCita
-
Ratings
Social data8.05 Ratings00 Ratings
Social engagement9.05 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
9.0
5 Ratings
19% above category average
vCita
-
Ratings
Marketing automation9.05 Ratings00 Ratings
Compensation management9.05 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
vCita
8.6
7 Ratings
13% above category average
Mobile access7.24 Ratings8.67 Ratings
Best Alternatives
1CRMvCita
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMvCita
Likelihood to Recommend
9.0
(6 ratings)
9.7
(10 ratings)
Usability
9.0
(5 ratings)
9.5
(4 ratings)
Support Rating
9.9
(4 ratings)
8.5
(4 ratings)
User Testimonials
1CRMvCita
Likelihood to Recommend
Converge Technology Solutions
I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Converge Technology Solutions
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
Read full review
vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review
Cons
Converge Technology Solutions
  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Read full review
vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
Read full review
Usability
Converge Technology Solutions
I give this rating due to ease of usage, data retrieval (which is integral part of my position), reporting and retention of information. I love the fact that we can assign tasks across the team and set targets etc.
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vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Converge Technology Solutions
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
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vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Converge Technology Solutions
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Converge Technology Solutions
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
Read full review
vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Read full review
ScreenShots

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses