What users are saying about
37 Ratings
5 Ratings
37 Ratings
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Score 7.7 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

vCita

vCita is a good program at a reasonable cost. I would highly recommend it. I looked at other programs before choosing this one and am glad I decided vCita. I haven't noticed any upgrades in the past two years since using it, so I'm sure they could improve. I always find email tips helpful on how to master any dashboard, but they do not offer those.
Denise Deem | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
vCita
8.0
Customer data management / contact management
1CRM
9.0
vCita
8.0
Workflow management
1CRM
9.0
vCita
8.0
Territory management
1CRM
9.0
vCita
Opportunity management
1CRM
10.0
vCita
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
vCita
Contract management
1CRM
7.0
vCita
Quote & order management
1CRM
10.0
vCita
Interaction tracking
1CRM
9.0
vCita
Channel / partner relationship management
1CRM
9.0
vCita

Customer Service & Support

1CRM
9.3
vCita
Case management
1CRM
10.0
vCita
Call center management
1CRM
9.0
vCita
Help desk management
1CRM
9.0
vCita

Marketing Automation

1CRM
10.0
vCita
8.0
Lead management
1CRM
10.0
vCita
Email marketing
1CRM
10.0
vCita
8.0

CRM Project Management

1CRM
9.7
vCita
9.0
Task management
1CRM
9.0
vCita
Billing and invoicing management
1CRM
10.0
vCita
10.0
Reporting
1CRM
10.0
vCita
8.0

CRM Reporting & Analytics

1CRM
9.0
vCita
Forecasting
1CRM
8.0
vCita
Pipeline visualization
1CRM
9.0
vCita
Customizable reports
1CRM
10.0
vCita

Customization

1CRM
8.5
vCita
3.6
Custom fields
1CRM
8.0
vCita
6.3
Custom objects
1CRM
8.0
vCita
Scripting environment
1CRM
9.0
vCita
API for custom integration
1CRM
9.0
vCita
1.0

Security

1CRM
8.5
vCita
8.7
Single sign-on capability
1CRM
8.0
vCita
Role-based user permissions
1CRM
9.0
vCita
8.7

Social CRM

1CRM
7.5
vCita
Social data
1CRM
7.0
vCita
Social engagement
1CRM
8.0
vCita

Integrations with 3rd-party Software

1CRM
9.5
vCita
Marketing automation
1CRM
9.0
vCita
Compensation management
1CRM
10.0
vCita

Platform

1CRM
9.0
vCita
9.5
Mobile access
1CRM
9.0
vCita
9.5

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • They have a problem with the interface with Paypal. Dozens of clients have been kicked off the transaction, not completing their appointment requests even though they entered their credit card information. Another colleague has this same issue.
  • I go around this issue by not requiring that they provide payment at the time of the booking. I send them a manual invoice from Paypal. It adds extra time but I can't take the chance their appointments won't go through.
  • I have clients that receive confirmation notices that are not for the time that they booked. Sometimes, it has to do with time zones. It used to happen frequently when someone has a phone number registered in a different time zone. It hasn't happened in the past few months so they may have corrected this.
  • I can't change an appointment if the client made a mistake and booked the wrong type of service. The client has to cancel and rebook the appointment themselves. I should be able to do that once a client notifies me.
MaryLee Trettenero | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Streamlines and automates our appointment-setting process
  • Allows us to use a single client solution to provide multiple solutions
Debbie Sonntag | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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