What users are saying about
56 Ratings
14 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization
  • vCita ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

9.3

1CRM

93%
8.6

vCita

86%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.4
94%
5 Ratings

Workflow management

9.5
95%
5 Ratings
7.9
79%
4 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
N/A
0 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
N/A
0 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%

vCita

Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
N/A
0 Ratings

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.5

1CRM

85%
7.0

vCita

70%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
N/A
0 Ratings

Email marketing

8.3
83%
5 Ratings
7.0
70%
3 Ratings

CRM Project Management

9.0

1CRM

90%
8.0

vCita

80%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
N/A
0 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.9
89%
5 Ratings

Reporting

9.4
94%
5 Ratings
7.0
70%
3 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

vCita

Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
N/A
0 Ratings

Pipeline visualization

9.4
94%
5 Ratings
N/A
0 Ratings

Customizable reports

9.2
92%
5 Ratings
N/A
0 Ratings

Customization

8.9

1CRM

89%
6.8

vCita

68%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
6.7
67%
7 Ratings

Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
7.0
70%
2 Ratings

Security

9.3

1CRM

93%
9.7

vCita

97%
1CRM ranks higher in 1/2 features

Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.7
97%
6 Ratings

Social CRM

9.1

1CRM

91%

vCita

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

vCita

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
8.5

vCita

85%
vCita ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.5
85%
7 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Usability, Support Rating
  • vCita is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.7

vCita

97%
10 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.5

vCita

95%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.5

vCita

85%
4 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

vCita

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
William Niffen | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
David Cook | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

vCita

  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
John Stroud | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

vCita

vCita 9.5
Based on 4 answers
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
William Niffen | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

vCita

vCita 8.5
Based on 4 answers
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Samuel Reynolds | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Denise Deem | TrustRadius Reviewer

Screenshots

Add comparison