What users are saying about
17 Ratings
1 Rating
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Payroll Management

    7.1

    24SevenOffice

    71%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 5/5 features

    Pay calculation

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Direct deposit files

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Reimbursement management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    24SevenOffice

    79%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 2/2 features

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Security

    7.0

    24SevenOffice

    70%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 2/2 features

    Single sign-on capability

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.9

    24SevenOffice

    69%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 3/3 features

    Dashboards

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.1

    24SevenOffice

    61%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 11/11 features

    Accounts payable

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Accounts receivable

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Global Financial Support

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Localizations

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Inventory Management

    6.8

    24SevenOffice

    68%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features

    Inventory tracking

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Automatic reordering

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Location management

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Manufacturing module

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Order Management

    7.6

    24SevenOffice

    76%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 7/7 features

    Pricing

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Order entry

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Credit card processing

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Order Orchestration

    6.8
    68%
    2 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    7.1

    24SevenOffice

    71%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 14/14 features

    Automated Invoice Processing

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Billings Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Customer Collections

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Cash Management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Asset Management

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Period Close

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Transactions Tax

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Project Financial Management

    7.1

    24SevenOffice

    71%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 12/12 features

    Budgeting and Forecasting

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Project Costing

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Cost Capture

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Capital Project Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Project Execution Management

    7.1

    24SevenOffice

    71%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 15/15 features

    Project Planning and Scheduling

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Defineable Resource Pools

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Talent Profiles

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Absence Management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Product Lifecycle Management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Grants Management

    7.1

    24SevenOffice

    71%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features

    Award Lifecycle Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Spending Control

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Billing

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Procurement

    6.6

    24SevenOffice

    66%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 19/19 features

    Sourcing Team Collaboration

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Bids Analyzed and Compared

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Contract Authoring

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Contract History

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Contract Repository

    6.4
    64%
    2 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    6.4
    64%
    2 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Supplier Portal

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Risk Management

    6.7

    24SevenOffice

    67%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 9/9 features

    Risk Repository

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Control Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Control Mapping

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Assessment Capture

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Issue Detection

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Automatic Notification

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Logistics

    6.8

    24SevenOffice

    68%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 13/13 features

    Transportation Planning and Optimization

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Transportation Execution Management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Freight Payment Automation

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Trade Management

    5.2
    52%
    2 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Customs Document Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    5.2
    52%
    2 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Manufacturing

    6.4

    24SevenOffice

    64%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 9/9 features

    Production Process Design

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Production Management

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Configuration Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Work Definition

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Work Execution

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Supply Chain

    7.6

    24SevenOffice

    76%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features

    Forecasting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Inventory Planning

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    7.3

    24SevenOffice

    73%

    Orderwave

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 7/7 features

    Ideation Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Requirements Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Proposal Management

    4.5
    45%
    2 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Vendor Portal

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Orderwave is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.5

    24SevenOffice

    55%
    2 Ratings
    8.0

    Orderwave

    80%
    1 Rating

    Likelihood to Recommend

    24SevenOffice

    I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
    Clinton Verley | TrustRadius Reviewer

    Orderwave

    If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
    Steffany Winkelmann | TrustRadius Reviewer

    Pros

    24SevenOffice

    • Excellent UI that is easy to use. All features are a breeze.
    • Because of the depth at which it has data, it can be used very well.
    • Its integration with other ERP software is also possible for better analysis.
    Anonymous | TrustRadius Reviewer

    Orderwave

    • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
    • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
    • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
    Steffany Winkelmann | TrustRadius Reviewer

    Cons

    24SevenOffice

    • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
    • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
    • We have had to pay for any support on the above issues.
    Clinton Verley | TrustRadius Reviewer

    Orderwave

    • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
    • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
    • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
    Steffany Winkelmann | TrustRadius Reviewer

    Pricing Details

    24SevenOffice

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Orderwave

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    Alternatives Considered

    24SevenOffice

    24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
    Anonymous | TrustRadius Reviewer

    Orderwave

    I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
    Steffany Winkelmann | TrustRadius Reviewer

    Return on Investment

    24SevenOffice

    • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
    • That said the network issues represent lost hours/money.
    • The added training is also expensive.
    Clinton Verley | TrustRadius Reviewer

    Orderwave

    • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
    • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
    • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
    Steffany Winkelmann | TrustRadius Reviewer

    Screenshots

    24SevenOffice

    Add comparison