What users are saying about
15 Ratings
1 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.8 out of 101
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley profile photo

Orderwave

If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
Steffany Winkelmann profile photo

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
Orderwave
Pay calculation
24SevenOffice
7.0
Orderwave
Benefit plan administration
24SevenOffice
7.5
Orderwave
Direct deposit files
24SevenOffice
5.5
Orderwave
Salary revision and increment management
24SevenOffice
8.5
Orderwave
Reimbursement management
24SevenOffice
7.5
Orderwave

Customization

24SevenOffice
8.0
Orderwave
API for custom integration
24SevenOffice
9.0
Orderwave
Plug-ins
24SevenOffice
7.0
Orderwave

Security

24SevenOffice
7.2
Orderwave
Single sign-on capability
24SevenOffice
7.0
Orderwave
Role-based user permissions
24SevenOffice
7.5
Orderwave

Reporting & Analytics

24SevenOffice
7.2
Orderwave
Dashboards
24SevenOffice
7.0
Orderwave
Standard reports
24SevenOffice
8.0
Orderwave
Custom reports
24SevenOffice
6.5
Orderwave

General Ledger and Configurable Accounting

24SevenOffice
6.5
Orderwave
Accounts payable
24SevenOffice
6.0
Orderwave
Accounts receivable
24SevenOffice
6.5
Orderwave
Global Financial Support
24SevenOffice
7.5
Orderwave
Primary and Secondary Ledgers
24SevenOffice
7.0
Orderwave
Intercompany Accounting
24SevenOffice
6.0
Orderwave
Localizations
24SevenOffice
7.5
Orderwave
Journals and Reconciliations
24SevenOffice
6.0
Orderwave
Enterprise Accounting
24SevenOffice
5.5
Orderwave
Configurable Accounting
24SevenOffice
7.5
Orderwave
Centralized Rules Framework
24SevenOffice
6.0
Orderwave
Standardized Processes
24SevenOffice
6.0
Orderwave

Inventory Management

24SevenOffice
7.1
Orderwave
Inventory tracking
24SevenOffice
8.0
Orderwave
Automatic reordering
24SevenOffice
7.0
Orderwave
Location management
24SevenOffice
7.0
Orderwave
Manufacturing module
24SevenOffice
6.5
Orderwave

Order Management

24SevenOffice
7.8
Orderwave
Pricing
24SevenOffice
8.0
Orderwave
Order entry
24SevenOffice
9.0
Orderwave
Credit card processing
24SevenOffice
7.0
Orderwave
Cost of goods sold
24SevenOffice
8.5
Orderwave
Order Orchestration
24SevenOffice
7.5
Orderwave
End-to-end order visibility
24SevenOffice
7.5
Orderwave
Order exception Resolution
24SevenOffice
7.0
Orderwave

Subledger and Financial Process

24SevenOffice
7.4
Orderwave
Automated Invoice Processing
24SevenOffice
8.0
Orderwave
Shared Services Payments
24SevenOffice
7.0
Orderwave
Billings Management
24SevenOffice
6.0
Orderwave
Customer Receipt Applications
24SevenOffice
8.0
Orderwave
Customer Collections
24SevenOffice
8.0
Orderwave
Revenue Recognition
24SevenOffice
8.0
Orderwave
Cash Management
24SevenOffice
9.0
Orderwave
Asset Management
24SevenOffice
6.5
Orderwave
Travel & Expense Management
24SevenOffice
8.0
Orderwave
Budgetary Control & Encumbrance Accounting
24SevenOffice
6.0
Orderwave
Period Close
24SevenOffice
7.0
Orderwave
Transactions Tax
24SevenOffice
8.0
Orderwave
Subledger Reconciliations
24SevenOffice
6.5
Orderwave
3rd Party Accounting Systems
24SevenOffice
7.5
Orderwave

Project Financial Management

24SevenOffice
7.3
Orderwave
Budgeting and Forecasting
24SevenOffice
8.5
Orderwave
Project Costing
24SevenOffice
7.0
Orderwave
Cost Capture
24SevenOffice
8.5
Orderwave
Capital Project Management
24SevenOffice
6.5
Orderwave
Customer Invoicing
24SevenOffice
6.5
Orderwave
Customer Contract Compliance
24SevenOffice
8.5
Orderwave
Project Revenue Recognition
24SevenOffice
8.0
Orderwave
Project Financial Performance Analysis
24SevenOffice
8.0
Orderwave
Project Financials Dashboard
24SevenOffice
6.0
Orderwave
Real-time Financial Reporting
24SevenOffice
7.0
Orderwave
Embedded Business Intelligence
24SevenOffice
6.0
Orderwave
Project Planning Collaboration
24SevenOffice
7.5
Orderwave

Project Execution Management

24SevenOffice
7.4
Orderwave
Project Planning and Scheduling
24SevenOffice
8.0
Orderwave
Project Manager Dashboard
24SevenOffice
7.5
Orderwave
Resource Manager Dashboard
24SevenOffice
8.0
Orderwave
Task Insight for Project Managers
24SevenOffice
7.5
Orderwave
Project Manager Mobile Functionality
24SevenOffice
6.0
Orderwave
Team Member Task Collaboration
24SevenOffice
7.0
Orderwave
Team Member Mobile Functionality
24SevenOffice
5.5
Orderwave
Project Candidate Search
24SevenOffice
7.0
Orderwave
Project Candidate Comparison and Analysis
24SevenOffice
6.5
Orderwave
Defineable Resource Pools
24SevenOffice
9.0
Orderwave
Defineable Resource Pools
24SevenOffice
7.0
Orderwave
Talent Profiles
24SevenOffice
7.0
Orderwave
Real-Time Project Reporting
24SevenOffice
8.5
Orderwave
Absence Management
24SevenOffice
8.0
Orderwave
Product Lifecycle Management
24SevenOffice
8.0
Orderwave

Grants Management

24SevenOffice
7.4
Orderwave
Award Lifecycle Management
24SevenOffice
8.0
Orderwave
Spending Control
24SevenOffice
6.5
Orderwave
Indirect Cost Management
24SevenOffice
7.5
Orderwave
Billing
24SevenOffice
7.5
Orderwave

Procurement

24SevenOffice
6.8
Orderwave
Sourcing Team Collaboration
24SevenOffice
8.0
Orderwave
Sourcing Analysis
24SevenOffice
7.0
Orderwave
Bids Analyzed and Compared
24SevenOffice
7.0
Orderwave
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.5
Orderwave
Contract Authoring
24SevenOffice
7.5
Orderwave
Contract Compliance Management
24SevenOffice
6.5
Orderwave
Contract History
24SevenOffice
5.5
Orderwave
Contract Renewal Automation
24SevenOffice
7.5
Orderwave
Contract Repository
24SevenOffice
6.5
Orderwave
Contract Standardization and Enforcement
24SevenOffice
6.0
Orderwave
Electronic Signatures
24SevenOffice
7.0
Orderwave
Invoice Automated Matching
24SevenOffice
8.5
Orderwave
Purchasing Risk and Compliance Management
24SevenOffice
7.5
Orderwave
Requisitions-to-Purchase Orders Integrated
24SevenOffice
6.0
Orderwave
Spend Compliance Management
24SevenOffice
6.5
Orderwave
Supplier Assessment
24SevenOffice
7.5
Orderwave
Supplier Communication and Collaboration
24SevenOffice
7.5
Orderwave
Supplier Management
24SevenOffice
5.5
Orderwave
Supplier Portal
24SevenOffice
6.0
Orderwave

Risk Management

24SevenOffice
6.9
Orderwave
Risk Repository
24SevenOffice
7.0
Orderwave
Control Management
24SevenOffice
8.0
Orderwave
Control Mapping
24SevenOffice
5.5
Orderwave
Control Efficiency Assessments
24SevenOffice
7.0
Orderwave
Automated Control Assessments
24SevenOffice
7.5
Orderwave
Assessment Capture
24SevenOffice
6.5
Orderwave
Issue Detection
24SevenOffice
7.0
Orderwave
Automatic Notification
24SevenOffice
8.0
Orderwave
Remediation and Certification
24SevenOffice
5.5
Orderwave

Logistics

24SevenOffice
7.0
Orderwave
Transportation Planning and Optimization
24SevenOffice
7.5
Orderwave
Transportation Sourcing Management
24SevenOffice
5.5
Orderwave
Transportation Process Integration
24SevenOffice
7.0
Orderwave
Transportation Execution Management
24SevenOffice
7.0
Orderwave
Freight Payment Automation
24SevenOffice
8.5
Orderwave
Trade Management
24SevenOffice
6.0
Orderwave
Trade Regulatory Compliance Management
24SevenOffice
8.0
Orderwave
Customs Entry Management
24SevenOffice
6.0
Orderwave
Customs Document Management
24SevenOffice
7.5
Orderwave
Customs Document Collaboration
24SevenOffice
8.0
Orderwave
Fulfillment Management
24SevenOffice
6.0
Orderwave
Inventory Visibility
24SevenOffice
9.0
Orderwave
Warehouse Workforce Management
24SevenOffice
5.0
Orderwave

Manufacturing

24SevenOffice
6.7
Orderwave
Production Process Design
24SevenOffice
8.5
Orderwave
Supply Chain Business Flows
24SevenOffice
7.0
Orderwave
Production Management
24SevenOffice
8.0
Orderwave
Contracted Manufacturing Management
24SevenOffice
5.5
Orderwave
Configuration Management
24SevenOffice
6.5
Orderwave
Work Definition
24SevenOffice
5.5
Orderwave
Work Execution
24SevenOffice
7.5
Orderwave
Advanced Fulfillment
24SevenOffice
6.5
Orderwave
Manufacturing Costs
24SevenOffice
5.5
Orderwave

Supply Chain

24SevenOffice
7.9
Orderwave
Forecasting
24SevenOffice
8.0
Orderwave
Inventory Planning
24SevenOffice
9.0
Orderwave
Multi-tier Supply Chain Planning
24SevenOffice
6.5
Orderwave
Performance Monitoring
24SevenOffice
8.0
Orderwave

Product Lifecycle Management

24SevenOffice
7.4
Orderwave
Ideation Management
24SevenOffice
8.0
Orderwave
Requirements Management
24SevenOffice
6.0
Orderwave
Proposal Management
24SevenOffice
5.0
Orderwave
Innovation Portfolio Management
24SevenOffice
7.0
Orderwave
Product Master Data Management
24SevenOffice
8.5
Orderwave
Vendor Portal
24SevenOffice
8.0
Orderwave
Project Portfolio Management
24SevenOffice
9.5
Orderwave

Pros

  • Invoicing is a strength. The invoices produced are clear, correct and legible.
  • We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
  • Installation of the software is a snap due to the cloud solution.
Clinton Verley profile photo
  • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
  • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
  • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
Steffany Winkelmann profile photo

Cons

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley profile photo
  • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
  • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
  • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
Steffany Winkelmann profile photo

Alternatives Considered

We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.
Clinton Verley profile photo
I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
Steffany Winkelmann profile photo

Return on Investment

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley profile photo
  • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
  • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
  • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
Steffany Winkelmann profile photo

Screenshots

24SevenOffice

Pricing Details

24SevenOffice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Orderwave

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details
We have custom pricing available based on features needed, number of users, order volume and currencies supported.