What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 17 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Payroll Management
7.1
24SevenOffice
71%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 5/5 features
24SevenOffice ranks higher in 5/5 features
Pay calculation
6.7
67%
2 Ratings
N/A
0 Ratings
Benefit plan administration
7.6
76%
2 Ratings
N/A
0 Ratings
Direct deposit files
5.1
51%
2 Ratings
N/A
0 Ratings
Salary revision and increment management
8.6
86%
2 Ratings
N/A
0 Ratings
Reimbursement management
7.4
74%
2 Ratings
N/A
0 Ratings
Customization
7.9
24SevenOffice
79%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 2/2 features
24SevenOffice ranks higher in 2/2 features
API for custom integration
9.0
90%
2 Ratings
N/A
0 Ratings
Plug-ins
6.7
67%
2 Ratings
N/A
0 Ratings
Security
7.0
24SevenOffice
70%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 2/2 features
24SevenOffice ranks higher in 2/2 features
Single sign-on capability
6.7
67%
2 Ratings
N/A
0 Ratings
Role-based user permissions
7.4
74%
2 Ratings
N/A
0 Ratings
Reporting & Analytics
6.9
24SevenOffice
69%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 3/3 features
24SevenOffice ranks higher in 3/3 features
Dashboards
6.7
67%
2 Ratings
N/A
0 Ratings
Standard reports
8.0
80%
2 Ratings
N/A
0 Ratings
Custom reports
5.8
58%
2 Ratings
N/A
0 Ratings
General Ledger and Configurable Accounting
6.1
24SevenOffice
61%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 11/11 features
24SevenOffice ranks higher in 11/11 features
Accounts payable
5.5
55%
2 Ratings
N/A
0 Ratings
Accounts receivable
5.8
58%
2 Ratings
N/A
0 Ratings
Global Financial Support
7.1
71%
2 Ratings
N/A
0 Ratings
Primary and Secondary Ledgers
6.7
67%
2 Ratings
N/A
0 Ratings
Intercompany Accounting
5.5
55%
2 Ratings
N/A
0 Ratings
Localizations
7.4
74%
2 Ratings
N/A
0 Ratings
Journals and Reconciliations
5.7
57%
2 Ratings
N/A
0 Ratings
Enterprise Accounting
4.8
48%
2 Ratings
N/A
0 Ratings
Configurable Accounting
7.4
74%
2 Ratings
N/A
0 Ratings
Centralized Rules Framework
5.7
57%
2 Ratings
N/A
0 Ratings
Standardized Processes
5.5
55%
2 Ratings
N/A
0 Ratings
Inventory Management
6.8
24SevenOffice
68%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Inventory tracking
7.7
77%
2 Ratings
N/A
0 Ratings
Automatic reordering
6.5
65%
2 Ratings
N/A
0 Ratings
Location management
6.7
67%
2 Ratings
N/A
0 Ratings
Manufacturing module
6.1
61%
2 Ratings
N/A
0 Ratings
Order Management
7.6
24SevenOffice
76%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features
24SevenOffice ranks higher in 7/7 features
Pricing
8.0
80%
2 Ratings
N/A
0 Ratings
Order entry
9.0
90%
2 Ratings
N/A
0 Ratings
Credit card processing
6.5
65%
2 Ratings
N/A
0 Ratings
Cost of goods sold
8.1
81%
2 Ratings
N/A
0 Ratings
Order Orchestration
6.8
68%
2 Ratings
N/A
0 Ratings
End-to-end order visibility
7.9
79%
2 Ratings
N/A
0 Ratings
Order exception Resolution
7.0
70%
2 Ratings
N/A
0 Ratings
Subledger and Financial Process
7.1
24SevenOffice
71%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 14/14 features
24SevenOffice ranks higher in 14/14 features
Automated Invoice Processing
8.0
80%
2 Ratings
N/A
0 Ratings
Shared Services Payments
6.7
67%
2 Ratings
N/A
0 Ratings
Billings Management
5.5
55%
2 Ratings
N/A
0 Ratings
Customer Receipt Applications
7.7
77%
2 Ratings
N/A
0 Ratings
Customer Collections
7.7
77%
2 Ratings
N/A
0 Ratings
Revenue Recognition
7.5
75%
2 Ratings
N/A
0 Ratings
Cash Management
9.0
90%
2 Ratings
N/A
0 Ratings
Asset Management
5.8
58%
2 Ratings
N/A
0 Ratings
Travel & Expense Management
7.5
75%
2 Ratings
N/A
0 Ratings
Budgetary Control & Encumbrance Accounting
5.5
55%
2 Ratings
N/A
0 Ratings
Period Close
6.7
67%
2 Ratings
N/A
0 Ratings
Transactions Tax
8.0
80%
2 Ratings
N/A
0 Ratings
Subledger Reconciliations
6.1
61%
2 Ratings
N/A
0 Ratings
3rd Party Accounting Systems
7.1
71%
2 Ratings
N/A
0 Ratings
Project Financial Management
7.1
24SevenOffice
71%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 12/12 features
24SevenOffice ranks higher in 12/12 features
Budgeting and Forecasting
8.4
84%
2 Ratings
N/A
0 Ratings
Project Costing
6.5
65%
2 Ratings
N/A
0 Ratings
Cost Capture
8.6
86%
2 Ratings
N/A
0 Ratings
Capital Project Management
6.1
61%
2 Ratings
N/A
0 Ratings
Customer Invoicing
5.8
58%
2 Ratings
N/A
0 Ratings
Customer Contract Compliance
8.6
86%
2 Ratings
N/A
0 Ratings
Project Revenue Recognition
8.0
80%
2 Ratings
N/A
0 Ratings
Project Financial Performance Analysis
7.7
77%
2 Ratings
N/A
0 Ratings
Project Financials Dashboard
5.7
57%
2 Ratings
N/A
0 Ratings
Real-time Financial Reporting
7.0
70%
2 Ratings
N/A
0 Ratings
Embedded Business Intelligence
5.7
57%
2 Ratings
N/A
0 Ratings
Project Planning Collaboration
7.4
74%
2 Ratings
N/A
0 Ratings
Project Execution Management
7.1
24SevenOffice
71%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 15/15 features
24SevenOffice ranks higher in 15/15 features
Project Planning and Scheduling
8.3
83%
2 Ratings
N/A
0 Ratings
Project Manager Dashboard
7.4
74%
2 Ratings
N/A
0 Ratings
Resource Manager Dashboard
8.0
80%
2 Ratings
N/A
0 Ratings
Task Insight for Project Managers
7.4
74%
2 Ratings
N/A
0 Ratings
Project Manager Mobile Functionality
5.5
55%
2 Ratings
N/A
0 Ratings
Team Member Task Collaboration
6.5
65%
2 Ratings
N/A
0 Ratings
Team Member Mobile Functionality
4.8
48%
2 Ratings
N/A
0 Ratings
Project Candidate Search
6.7
67%
2 Ratings
N/A
0 Ratings
Project Candidate Comparison and Analysis
6.1
61%
2 Ratings
N/A
0 Ratings
Defineable Resource Pools
9.0
90%
1 Rating
N/A
0 Ratings
Defineable Resource Pools
6.5
65%
2 Ratings
N/A
0 Ratings
Talent Profiles
6.7
67%
2 Ratings
N/A
0 Ratings
Real-Time Project Reporting
8.4
84%
2 Ratings
N/A
0 Ratings
Absence Management
8.0
80%
1 Rating
N/A
0 Ratings
Product Lifecycle Management
8.0
80%
1 Rating
N/A
0 Ratings
Grants Management
7.1
24SevenOffice
71%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Award Lifecycle Management
8.0
80%
2 Ratings
N/A
0 Ratings
Spending Control
6.1
61%
2 Ratings
N/A
0 Ratings
Indirect Cost Management
7.4
74%
2 Ratings
N/A
0 Ratings
Billing
7.1
71%
2 Ratings
N/A
0 Ratings
Procurement
6.6
24SevenOffice
66%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 19/19 features
24SevenOffice ranks higher in 19/19 features
Sourcing Team Collaboration
7.7
77%
2 Ratings
N/A
0 Ratings
Sourcing Analysis
7.0
70%
1 Rating
N/A
0 Ratings
Bids Analyzed and Compared
7.0
70%
1 Rating
N/A
0 Ratings
Catalog Shopping E-Commerce for Employees
6.1
61%
2 Ratings
N/A
0 Ratings
Contract Authoring
7.4
74%
2 Ratings
N/A
0 Ratings
Contract Compliance Management
6.1
61%
2 Ratings
N/A
0 Ratings
Contract History
4.8
48%
2 Ratings
N/A
0 Ratings
Contract Renewal Automation
7.6
76%
2 Ratings
N/A
0 Ratings
Contract Repository
6.4
64%
2 Ratings
N/A
0 Ratings
Contract Standardization and Enforcement
5.5
55%
2 Ratings
N/A
0 Ratings
Electronic Signatures
6.5
65%
2 Ratings
N/A
0 Ratings
Invoice Automated Matching
8.4
84%
2 Ratings
N/A
0 Ratings
Purchasing Risk and Compliance Management
7.4
74%
2 Ratings
N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated
5.5
55%
2 Ratings
N/A
0 Ratings
Spend Compliance Management
6.4
64%
2 Ratings
N/A
0 Ratings
Supplier Assessment
7.6
76%
2 Ratings
N/A
0 Ratings
Supplier Communication and Collaboration
7.4
74%
2 Ratings
N/A
0 Ratings
Supplier Management
4.8
48%
2 Ratings
N/A
0 Ratings
Supplier Portal
5.5
55%
2 Ratings
N/A
0 Ratings
Risk Management
6.7
24SevenOffice
67%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features
24SevenOffice ranks higher in 9/9 features
Risk Repository
7.0
70%
2 Ratings
N/A
0 Ratings
Control Management
8.0
80%
2 Ratings
N/A
0 Ratings
Control Mapping
4.8
48%
2 Ratings
N/A
0 Ratings
Control Efficiency Assessments
6.7
67%
2 Ratings
N/A
0 Ratings
Automated Control Assessments
7.4
74%
2 Ratings
N/A
0 Ratings
Assessment Capture
5.8
58%
2 Ratings
N/A
0 Ratings
Issue Detection
7.0
70%
2 Ratings
N/A
0 Ratings
Automatic Notification
8.3
83%
2 Ratings
N/A
0 Ratings
Remediation and Certification
4.8
48%
2 Ratings
N/A
0 Ratings
Logistics
6.8
24SevenOffice
68%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 13/13 features
24SevenOffice ranks higher in 13/13 features
Transportation Planning and Optimization
7.4
74%
2 Ratings
N/A
0 Ratings
Transportation Sourcing Management
5.1
51%
2 Ratings
N/A
0 Ratings
Transportation Process Integration
7.0
70%
1 Rating
N/A
0 Ratings
Transportation Execution Management
7.0
70%
1 Rating
N/A
0 Ratings
Freight Payment Automation
8.6
86%
2 Ratings
N/A
0 Ratings
Trade Management
5.2
52%
2 Ratings
N/A
0 Ratings
Trade Regulatory Compliance Management
7.7
77%
2 Ratings
N/A
0 Ratings
Customs Entry Management
5.5
55%
2 Ratings
N/A
0 Ratings
Customs Document Management
7.4
74%
2 Ratings
N/A
0 Ratings
Customs Document Collaboration
8.0
80%
2 Ratings
N/A
0 Ratings
Fulfillment Management
5.2
52%
2 Ratings
N/A
0 Ratings
Inventory Visibility
9.0
90%
2 Ratings
N/A
0 Ratings
Warehouse Workforce Management
5.0
50%
1 Rating
N/A
0 Ratings
Manufacturing
6.4
24SevenOffice
64%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 9/9 features
24SevenOffice ranks higher in 9/9 features
Production Process Design
8.6
86%
2 Ratings
N/A
0 Ratings
Supply Chain Business Flows
6.7
67%
2 Ratings
N/A
0 Ratings
Production Management
7.7
77%
2 Ratings
N/A
0 Ratings
Contracted Manufacturing Management
4.8
48%
2 Ratings
N/A
0 Ratings
Configuration Management
6.1
61%
2 Ratings
N/A
0 Ratings
Work Definition
5.1
51%
2 Ratings
N/A
0 Ratings
Work Execution
7.6
76%
2 Ratings
N/A
0 Ratings
Advanced Fulfillment
6.1
61%
2 Ratings
N/A
0 Ratings
Manufacturing Costs
4.8
48%
2 Ratings
N/A
0 Ratings
Supply Chain
7.6
24SevenOffice
76%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 4/4 features
24SevenOffice ranks higher in 4/4 features
Forecasting
8.0
80%
1 Rating
N/A
0 Ratings
Inventory Planning
9.0
90%
2 Ratings
N/A
0 Ratings
Multi-tier Supply Chain Planning
5.8
58%
2 Ratings
N/A
0 Ratings
Performance Monitoring
7.7
77%
2 Ratings
N/A
0 Ratings
Product Lifecycle Management
7.3
24SevenOffice
73%
Orderwave
Feature Set Not Supported
N/A
24SevenOffice ranks higher in 7/7 features
24SevenOffice ranks higher in 7/7 features
Ideation Management
8.0
80%
2 Ratings
N/A
0 Ratings
Requirements Management
5.5
55%
2 Ratings
N/A
0 Ratings
Proposal Management
4.5
45%
2 Ratings
N/A
0 Ratings
Innovation Portfolio Management
7.0
70%
2 Ratings
N/A
0 Ratings
Product Master Data Management
8.6
86%
2 Ratings
N/A
0 Ratings
Vendor Portal
7.7
77%
2 Ratings
N/A
0 Ratings
Project Portfolio Management
9.6
96%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Orderwave is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.5
24SevenOffice
55%
2 Ratings
8.0
Orderwave
80%
1 Rating
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Orderwave
If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
Email Marketing Analyst
PositecMarketing and Advertising, 51-200 employees
Pros
24SevenOffice
- Excellent UI that is easy to use. All features are a breeze.
- Because of the depth at which it has data, it can be used very well.
- Its integration with other ERP software is also possible for better analysis.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesOrderwave
- Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
- Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
- It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
Email Marketing Analyst
PositecMarketing and Advertising, 51-200 employees
Cons
24SevenOffice
- Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
- The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
- We have had to pay for any support on the above issues.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Orderwave
- I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
- Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
- The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
Email Marketing Analyst
PositecMarketing and Advertising, 51-200 employees
Pricing Details
24SevenOffice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Orderwave
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Alternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesOrderwave
I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
Email Marketing Analyst
PositecMarketing and Advertising, 51-200 employees
Return on Investment
24SevenOffice
- We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
- That said the network issues represent lost hours/money.
- The added training is also expensive.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Orderwave
- It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
- Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
- I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
Email Marketing Analyst
PositecMarketing and Advertising, 51-200 employees