Chose Intercom
Intercom has a more intuitive interface in comparison to the rest
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
365Ticketing | Intercom | |
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Considered Both Products | 365Ticketing No answer on this topic | Intercom |
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Incident and problem management |
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365Ticketing | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
365Ticketing | Intercom | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
ScreenShots | 365Ticketing Screenshots | Intercom Screenshots |