Likelihood to Recommend In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review It is best suited for video\audio calls and meeting use. you can easily connect to the meeting with an ID or your laptop and also share content easily in a couple of ways. It's less useful for large-scale meetings as attendees seem to get lost as their video can get shrunk or hidden offscreen.
Read full review Pros Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company. Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy. Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number. Read full review The Cisco Webex Board is a fully featured devices that gives users all they need to interact in practical meeting rooms with their colleagues. It securely connects to our virtual teams. A high-resolution image of nearly the whole room is captured by a powerful camera. This is entirely for industrial design. A more is enclosed by powerful microphones. It's simple to install and use. It's a one-stop solution for all your needs. It is a great quality collaborative experience, which is easy to use and touch based. Read full review Cons I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature. You need an SBC per location, which can be a point of failure. You also need a server that might get disconnected, which is another point of failure. Read full review It feels like affordability is a huge minus point in Webex because it can be too expensive to afford for a small to medium company Wireless connectivity needs a good internet connection to have a seamless experience. White board pen tool not precise with the screen location sometimes and refresh rate seems little low Read full review Usability Cisco Webex Board Series has great UI. It's very compelling to use. Touch controls are great and have never had any trouble navigating. However, screen mirroring can be laggy sometimes and frame drops are seen quite often while mirroring. Overall it's a great device to use with many useful features and optimized UI.
Read full review Support Rating The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Read full review It's honestly hard to tell since we haven't had many hiccups, if any at all! We have used Webex support for other situations and it was great, but for the board itself, we only had one issue, when we received it, a pixel was broken and Webex replaced it. Fair to say they lived up to our expectations.
Read full review Alternatives Considered The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Read full review It is almost an unfair comparison as the base
Microsoft Teams product doesn't have many whiteboard options. Both can screen share, but it's hard to make a fair comparison. That being said, the whiteboard is really great if you have the smartboard to support it and fully utilize its features.
Read full review Return on Investment 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable. As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings. Read full review It makes team meetings more productive. All team members can contribute simultaneously. After the meeting, all team members got access to the files discussed in the meeting and this allows you to continue discussions even after the meeting. The only negative impact of Cisco Webex Board on the company is its high price as I mentioned earlier. Read full review ScreenShots Cisco Board Series Screenshots