What users are saying about
56 Ratings
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Top Rated
456 Ratings
56 Ratings
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Score 7.8 out of 100

Cisco Jabber

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Top Rated
456 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Project Management

    3CX

    Feature Set Not Supported
    N/A
    6.5

    Cisco Jabber

    65%
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    73 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    7.0
    70%
    83 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    127 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    116 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    3CX

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.8
    88%
    156 Ratings

    Notifications

    N/A
    0 Ratings
    8.4
    84%
    156 Ratings

    Discussions

    N/A
    0 Ratings
    7.8
    78%
    134 Ratings

    Surveys

    N/A
    0 Ratings
    4.9
    49%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.3
    53%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.9
    79%
    58 Ratings

    File Sharing & Management

    3CX

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Video files

    N/A
    0 Ratings
    7.0
    70%
    106 Ratings

    Audio files

    N/A
    0 Ratings
    7.6
    76%
    111 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.5
    75%
    92 Ratings

    Access control

    N/A
    0 Ratings
    6.8
    68%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.7
    67%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.1

    Cisco Jabber

    81%
    164 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    7.9

    Cisco Jabber

    79%
    24 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Cisco

    Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Cisco

    • The ability to expand & collapse contact groups is great for handling multiple project teams and chat clutter reduction.
    • Tags placed under each contact name that display their status availability help us determine whether everyone in a project team is online & ready to enter a meeting.
    • Stable, crystal clear audio & video quality amid calls & online meetings.
    • Mobile & desktop availability for on-the-go communication with project teams.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Cisco

    • It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
    • It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
    • It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Cisco Jabber

    Starting Price

    $50 Per License

    Editions & Modules

    Cisco Jabber editions and modules pricing
    EditionModules
    Jabber for Desktop$50.001

    Footnotes

    1. Per License

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    3CX

    No answers on this topic

    Cisco

    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Read full review

    Usability

    3CX

    No answers on this topic

    Cisco

    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Cisco

    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Cisco

    Cisco Jabber by itself lacks the features other collaboration tools have. The main functions of the application such as calling/answering calls, chatting, work great. However, it does not really allow for working collaboratively compared to applications such as Microsoft Teams. My honest suggestion is to build Jabber and Webex features in one application since both applications serve the same purpose, working with other colleagues.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Cisco

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Read full review

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