What users are saying about
47 Ratings
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Top Rated
346 Ratings
47 Ratings
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Score 7.6 out of 100

Cisco Jabber

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Top Rated
346 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

Cisco Jabber

I like the convenience of Jabber to easily and efficiently communicate with other employees. It saves time in connecting and resolving issues that can be described and responded to through the message feature. It is also a big time saver in calling other employees at the number listed in the Company Directory
Loren Piel | TrustRadius Reviewer

Feature Rating Comparison

Project Management

3CX
Cisco Jabber
6.8
Task Management
3CX
Cisco Jabber
7.9
Gantt Charts
3CX
Cisco Jabber
5.3
Scheduling
3CX
Cisco Jabber
7.3
Workflow Automation
3CX
Cisco Jabber
6.0
Mobile Access
3CX
Cisco Jabber
8.4
Search
3CX
Cisco Jabber
8.3
Visual planning tools
3CX
Cisco Jabber
4.1

Communication

3CX
Cisco Jabber
6.3
Chat
3CX
Cisco Jabber
8.8
Notifications
3CX
Cisco Jabber
8.7
Discussions
3CX
Cisco Jabber
7.7
Surveys
3CX
Cisco Jabber
5.8
Internal knowledgebase
3CX
Cisco Jabber
5.6
Integrates with GoToMeeting
3CX
Cisco Jabber
4.2
Integrates with Gmail and Google Hangouts
3CX
Cisco Jabber
2.1
Integrates with Outlook
3CX
Cisco Jabber
7.5

File Sharing & Management

3CX
Cisco Jabber
7.0
Versioning
3CX
Cisco Jabber
7.3
Video files
3CX
Cisco Jabber
7.5
Audio files
3CX
Cisco Jabber
7.9
Document collaboration
3CX
Cisco Jabber
7.9
Access control
3CX
Cisco Jabber
7.3
Advanced security features
3CX
Cisco Jabber
7.2
Integrates with Google Drive
3CX
Cisco Jabber
5.0
Device sync
3CX
Cisco Jabber
6.1

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Integrates well with the actual Cisco phone so the calls can be taken directly from the computer.
  • Integrates well with Microsoft, so when you're on a call, for example, your status as "on-call" is shared with Microsoft products (e.g. Microsoft Teams).
  • Simple Sign-in, there is no need to have separate accounts for Cisco Jabber itself. We've used the current Active Directory user credentials to login into the Cisco Jabber.
Anonymous | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

Cisco Jabber

  • I have some issue about the reporting. It does not give clear idea about the whole day working of the team but I have to figure out separately what my team was up to and this makes it a complex tool if I want to relay on it as an analytical tool.
  • Its customer support is lazy and does not resolve problems properly. Overall they take much of my time.
Magreat Wilson | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.8
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.3
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
Cisco Jabber
8.7

Likelihood to Renew

3CX
Cisco Jabber
10.0

Usability

3CX
8.0
Cisco Jabber
9.8

Support Rating

3CX
4.9
Cisco Jabber
8.3

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