49 Ratings
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Top Rated
2459 Ratings
49 Ratings
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Score 7.5 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2459 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    7.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    74%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    High quality video

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.8
    68%
    184 Ratings

    Mobile support

    N/A
    0 Ratings
    7.1
    71%
    149 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    78%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    193 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.4
    74%
    119 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business (formerly Lync), now part of Microsoft Teams

    77%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    177 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    184 Ratings

    Integrates with social media

    N/A
    0 Ratings
    6.9
    69%
    85 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    114 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    78%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.3
    83%
    174 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    7.6

    Skype for Business (formerly Lync), now part of Microsoft Teams

    76%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.8
    78%
    143 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.6
    76%
    148 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.2
    72%
    110 Ratings

    Attribute Ratings

    • Skype for Business (formerly Lync), now part of Microsoft Teams is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    7.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    74%
    198 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    9.0

    Skype for Business (formerly Lync), now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    88%
    14 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    7.0

    Skype for Business (formerly Lync), now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Daniel Merkl | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Skype for Business (formerly Lync), now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business (formerly Lync), now part of Microsoft Teams Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    3CX

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Usability

    3CX

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 8.8
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Laura Steinbrink | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Implementation Rating

    3CX

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Artur Bittencourt | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Skype for Business (formerly Lync), now part of Microsoft Teams

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