What users are saying about
34 Ratings
Top Rated
2053 Ratings
34 Ratings
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Score 9 out of 100
Top Rated
2053 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
Skype for Business
7.5
High quality audio
3CX
Skype for Business
8.2
High quality video
3CX
Skype for Business
7.9
Low bandwidth requirements
3CX
Skype for Business
6.9
Mobile support
3CX
Skype for Business
7.1

Screen Sharing

3CX
Skype for Business
8.0
Desktop sharing
3CX
Skype for Business
8.4
Whiteboards
3CX
Skype for Business
7.6

Online Meetings / Events

3CX
Skype for Business
7.9
Calendar integration
3CX
Skype for Business
8.7
Meeting initiation
3CX
Skype for Business
8.4
Integrates with social media
3CX
Skype for Business
6.8
Record meetings / events
3CX
Skype for Business
7.5
Slideshows
3CX
Skype for Business
8.0

Online Events Collaboration

3CX
Skype for Business
7.8
Live chat
3CX
Skype for Business
8.4
Audience polling
3CX
Skype for Business
7.7
Q&A
3CX
Skype for Business
7.4

Online Events Security

3CX
Skype for Business
7.8
User authentication
3CX
Skype for Business
7.9
Participant roles & permissions
3CX
Skype for Business
7.7
Confidential attendee list
3CX
Skype for Business
7.9

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Saved chat history (Conversation History). This is a useful upgrade vs. our last tool (Jabber) where I'd have to manually save chats as HTML if I wanted to reference the information later.
  • Integration with Outlook. It is convenient having a Skype meeting button built directly into scheduling which inserts the call-in info. I also appreciate that when meetings are scheduled his way, a "join meeting" button pops up in the Outlook meeting reminder. Also, nice that the saved Conversation History on my first point is searchable in Outlook.
  • The emoji of a head banging against a brick wall. It often perfectly encapsulates my feelings about work, especially when Skype for Business is failing.
  • The ability to record meetings is much better than when we used WebEx. It's built-in whereas with WebEx we had to have some special version to be able to capture the audio from the presenter AND the participants, which often meant the presenter would just have to repeat questions (waste of time). That was super annoying for someone like me who does a lot of remote training sessions, so this is a nice improvement over the previous tool.
Anonymous | TrustRadius Reviewer

Cons

3CX

  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability
Anonymous | TrustRadius Reviewer

Skype for Business

  • It requires an excellent connection to the Internet because not all the territory of my country has an adequate Internet connection for the efficient operation of Skype. Being a limitation for the communication by video call with the personnel that is in communities of difficult access.
  • They must improve the coincidence of the audio of the call with the video view, considering that they do not coincide in time, a situation that affects the work.
  • They should improve the process to make a call because it is confusing.
Exson Meza | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 7.6
Based on 13 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

3CX

3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Skype for Business

Skype for Business 7.9
Based on 43 answers
As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.
Layon Domiciano | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 2 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for business is just a professional tool compared to all competitors. There are no things that will distract you from finishing your daily tasks unlikely from competitors which are trying to make mix of Fun and Business, but my personal opinion is that a Business tool shouldn't have Emojis, Hashtags and social media integration, unless your job requires you to work with social networks or if you are from social networking company.
Stefan Trbojevic | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Skype for Business

  • I think that Skype for Business would have a positive return on our business objectives. It helps us stay connected to our other offices and be able to ask a question to someone in a different division in Pennsylvania, for example. It helps us be able to produce a higher quality product.
  • Another positive is response time to customers. With our ability to connect to our customers' IT guys through Skype for Business, it makes solving problems much faster and makes our customers happier.
  • The only negative is that it makes us so fast that we run out of things to do!
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
8.7
Skype for Business
8.3

Likelihood to Renew

3CX
Skype for Business
9.0

Usability

3CX
8.0
Skype for Business
7.6

Support Rating

3CX
5.7
Skype for Business
7.9

Implementation Rating

3CX
Skype for Business
7.0

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