What users are saying about

3CX Phone System

13 Ratings
Score 8.3 out of 101

Skype for Business

1177 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX Phone System
Skype for Business
7.6
High quality audio
3CX Phone System
Skype for Business
8.0
High quality video
3CX Phone System
Skype for Business
8.0
Low bandwidth requirements
3CX Phone System
Skype for Business
6.7
Mobile support
3CX Phone System
Skype for Business
7.7

Screen Sharing

3CX Phone System
Skype for Business
8.4
Desktop sharing
3CX Phone System
Skype for Business
8.8
Whiteboards
3CX Phone System
Skype for Business
8.1

Online Meetings / Events

3CX Phone System
Skype for Business
7.9
Calendar integration
3CX Phone System
Skype for Business
8.6
Meeting initiation
3CX Phone System
Skype for Business
8.5
Integrates with social media
3CX Phone System
Skype for Business
6.3
Record meetings / events
3CX Phone System
Skype for Business
7.9
Slideshows
3CX Phone System
Skype for Business
8.1

Online Events Collaboration

3CX Phone System
Skype for Business
7.6
Live chat
3CX Phone System
Skype for Business
8.8
Audience polling
3CX Phone System
Skype for Business
7.1
Q&A
3CX Phone System
Skype for Business
7.0

Online Events Security

3CX Phone System
Skype for Business
8.2
User authentication
3CX Phone System
Skype for Business
8.3
Participant roles & permissions
3CX Phone System
Skype for Business
8.1
Confidential attendee list
3CX Phone System
Skype for Business
8.2

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
  • Sharing of content. It is easy to share your desktop screen with a group of people attending a meeting.
  • Meetings. It is very easy to create a meeting and it perfectly integrates with Outlook. You can create a meeting in advance as you always do with Outlook and you can add a link to the meeting so everyone can join without the need to have an administrator to handle invitations.
  • Great audio and video quality.
  • Request assistance. It is very simple to request assistance to another person just by sharing your screen and providing access to the computer.
  • Easy to manage different conversations in a single window with different tabs.

Cons

  • Stability under Windows
  • It would be helpful if there was an easier way to review previous IM messaging. Currently, the messaging is ordered by when the IM was sent/received. It would be more helpful to consolidate these threads into a single thread by contact making sure to keep the date and time stamps. People tend to remember who they spoke with rather than what day so I feel this feature would be helpful.
  • If recording content, it can be quite a while before the recording is downloaded in its entirety making it difficult to share recordings quickly. If this could be optimized somehow, this would be very helpful. Perhaps, the recording downloads as it records? I'm not sure [of a] technical way to improve, but if optimized, this would be a huge plus.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.8
Based on 5 answers
Because it is a tool that used a durable newspaper the last two years and I contributed more than problems in the work

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
The product is a pretty much a tailored offering for the corporates. The deployment is extremely hassle-free. And it's amazing how they have combined - voice, chat, and video on one platform. The UI/UX is pretty intuitive and easy to get hands on. The quality of voice and video is again top notch. It's good to see how they have included the face recognition and cropping capabilities in the video.

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
  • Skype for Business came with our Business Office 365 subscription. We went with another product which meets our needs much better.

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details