What users are saying about
7 Ratings
225 Ratings
7 Ratings
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Score 9.6 out of 100
225 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

7shifts

7Shifts is the ideal scheduling software for the hospitality industry, where there are multiple departments and where everyone needs access to everything across the board.
Anonymous | TrustRadius Reviewer

HotSchedules

If you are scheduling for more than 10 employees and their schedules vary greatly from week to week, then I would recommend HotSchedules. If you have less employees than 10 or if your schedule is the same from week to week, then I would not recommend HotSchedules for your business
Taylor Weber | TrustRadius Reviewer

Pros

7shifts

  • Shift swaps/giveaways.
  • Communication tools.
Anonymous | TrustRadius Reviewer

HotSchedules

  • HotSchedules tracks our labor hours and dollars. Being able to do quick labor analysis helps us make sure our pricing is in line with our estimates for clients.
  • HotSchedules tracks our employee trainings. Because we are a third party audited food manufacturing facility, we have both formal certifications (CA Food Handler Cards) and monthly trainings on subjects such as Food Safety, GMP's, Pest Control, Allergen Control, HACCP and Sanitation. Being able to have a record easily accessible for each employee to prove to our auditors and keep those employees up to date with training is invaluable as an organizational tool.
Shannon Carpenter | TrustRadius Reviewer

Cons

7shifts

  • Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
  • Would be nice to add photos to post.
Anonymous | TrustRadius Reviewer

HotSchedules

  • Configuration is key - there can be bumps after bringing a new business into HotSchedules so the terminology has to be different for each one.
  • Scheduler - on the old one, there use to be a key that explained the hot keys, now its missing. Probably under Support, but it used to be on the scheduler screen.
Frank Jameson | TrustRadius Reviewer

Likelihood to Renew

7shifts

No score
No answers yet
No answers on this topic

HotSchedules

HotSchedules 9.1
Based on 2 answers
Ease of use, efficiently creating and posting staff schedules.
Sawyer Harrison | TrustRadius Reviewer

Usability

7shifts

No score
No answers yet
No answers on this topic

HotSchedules

HotSchedules 8.0
Based on 10 answers
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Frank Jameson | TrustRadius Reviewer

Support Rating

7shifts

7shifts 10.0
Based on 3 answers
I love the ability to leave a chat message to be answered. That makes it so much easier when you're dealing with a busy schedule and don't want to wait on hold.
Anonymous | TrustRadius Reviewer

HotSchedules

HotSchedules 8.9
Based on 4 answers
Always cheerful, informative, and educated staff. Each person seems to want to find a way to help us with any issues or questions we have. I love that all the staff is friendly and in a good mood when you call, I have never had a rep be unhelpful or short tempered, or ever less than accommodating to our needs!
Kim Cargill | TrustRadius Reviewer

Alternatives Considered

7shifts

For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
Jayelynn Willman | TrustRadius Reviewer

HotSchedules

Prior to HotSchedules we utilized an old school traditional Excel based scheduling system that was put out via email. The system was obviously time intensive and required constant updating, so when approached via HotSchedules Marketing we decided to give it a try and haven't looked back. If possible we are looking into incorporating it into use with our back of the house staff. One of the only limiting factors to HotSchedules and any similar scheduling system is that it is smart device based (cell phone/computer/tablet/etc.) and therefore the staff member must have access to these in order to use the service. Unfortunately even in 2017 not everyone has these/want and/or are willing to work with these devices. This can force a company into making decisions to not hire a potential employee do to incompatibility with how daily operations are run via scheduling.
Daniel Butte | TrustRadius Reviewer

Return on Investment

7shifts

  • Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
  • Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
  • Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
Anonymous | TrustRadius Reviewer

HotSchedules

  • Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Amanda Zelichowski | TrustRadius Reviewer

Screenshots

Pricing Details

7shifts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotSchedules

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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