8x8 Contact Center vs Ameyo

Likelihood to Recommend

Any business environment where you have remote workers, 8x8 is very well suited for that situation. Large call center operations are also well suited for 8x8 usage. The capabilities of 8x8 Contact Center allow for training (two party call listening). Additionally, the administration of 8x8 is relatively intuitive, and doesn't take a huge amount of time to set up new users.

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Gary Savage

Full Stack Engineer

AMS Construction PartsConstruction, 51-200 employees

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If you have a call center and if you would like to monitor the agents along with the customers, it is one of the best tools available in the market. This not only helps to create a better customer experience but helps to get better productivity from the agents. This also helps to maintain a proper answer level without putting a hard work.

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Arindam Mondal

Quality Team Lead

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)Logistics & Supply Chain, 5001-10,000 employees

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Feature Rating Comparison

8x8 Contact Center

Ameyo

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

8x8 Contact Center

Ameyo

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

8x8 supports multiple platforms which made it easy to implement across our organization, with both physical and virtual phones for all employees.
8x8 offers an easy to learn administration system, which is fairly robust and offers as much or as little customization as you may need for your business.
8x8 comes with great onboarding support.

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Verified User

Technician in Information Technology

Marketing & Advertising Company, 51-200 employees

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Live monitoring of the agents
Schedule breaks and on and off switch for agents
Automatic Reports

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Arindam Mondal

Quality Team Lead

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)Logistics & Supply Chain, 5001-10,000 employees

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Cons

The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.

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Chris Nguyen

Attorney

Law Office of Chris T. Nguyen, APCLaw Practice, 1-10 employees

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User [interface] is not easy to navigate
Adding agents in the queue and campaign is little complicated
Everything else is great

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Arindam Mondal

Quality Team Lead

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)Logistics & Supply Chain, 5001-10,000 employees

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Usability

8x8 Contact Center 8.0

Based on 16 answers

The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!

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Kelly Disera

Call Center Manager

AUS UrologyHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 Contact Center 7.0

Based on 69 answers

The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.

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Verified User

General Manager in Corporate

Health, Wellness and Fitness Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.

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Chris Bugg

Principal

Chris Bugg Insuance AgencyInsurance, 1-10 employees

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Ameyo is far better in terms of cost, effectiveness, Return on investment and what not. Live dashboard is easy to understand. Historical reports are easy to understand and east to download from the Ameyo. Agent dashboard are very easy to understand and common for each agents. Call transfer functionally is a quicker than any other tools that I have used.

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Arindam Mondal

Quality Team Lead

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)Logistics & Supply Chain, 5001-10,000 employees

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Return on Investment

The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.

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Michael Furman

Vice President of Customer Support

Age or Learning - ABCmouseE-Learning, 501-1000 employees

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Easier to integrate
Greater customer experience
Better answer level

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Arindam Mondal

Quality Team Lead

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)Logistics & Supply Chain, 5001-10,000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

8x8 Contact Center

Ameyo

8x8 Contact Center

Ameyo

8x8 Contact Center

Ameyo