Chose 8x8 Contact Center
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Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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8x8 Contact Center | Cisco Finesse | |
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Considered Both Products | 8x8 Contact Center | Cisco Finesse No answer on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Cisco Finesse | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Cisco Finesse | |
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Likelihood to Recommend | 7.7 (135 ratings) | 8.5 (6 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | 10.0 (1 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Cisco Finesse | |
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Likelihood to Recommend | 8x8, Inc. | Cisco |
Pros | 8x8, Inc. | Cisco |
Cons | 8x8, Inc. | Cisco |
Likelihood to Renew | 8x8, Inc. | Cisco No answers on this topic |
Usability | 8x8, Inc. | Cisco No answers on this topic |
Reliability and Availability | 8x8, Inc. | Cisco No answers on this topic |
Performance | 8x8, Inc. | Cisco No answers on this topic |
Support Rating | 8x8, Inc. | Cisco |
In-Person Training | 8x8, Inc. | Cisco No answers on this topic |
Online Training | 8x8, Inc. | Cisco No answers on this topic |
Implementation Rating | 8x8, Inc. | Cisco No answers on this topic |
Alternatives Considered | 8x8, Inc. | Cisco |
Contract Terms and Pricing Model | 8x8, Inc. | Cisco No answers on this topic |
Scalability | 8x8, Inc. | Cisco No answers on this topic |
Return on Investment | 8x8, Inc. | Cisco |
ScreenShots |